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Wellness Center Supervisor
2 months ago
The Wellness Center Supervisor will oversee all operations within the spa, ensuring a pristine and secure atmosphere for both guests and staff. Collaborating closely with the Operations Director, they will develop and execute strategic business initiatives, assess market dynamics, and optimize revenue streams. The Supervisor will also be responsible for recruiting and training a skilled team, monitoring their performance, and ensuring compliance with company standards. A strong emphasis will be placed on guest satisfaction, addressing concerns, and upholding exceptional service quality.
Key Responsibilities:
General Duties:
- Maintain cleanliness and upkeep of all spa facilities
- Ensure adherence to spa regulations and standards
- Uphold health and safety protocols
- Coordinate maintenance and repair of equipment
- Participate in meetings and perform additional tasks as required
Commercial Responsibilities:
- Develop budgets and strategic business plans
- Implement commercial strategies and action plans
- Monitor financial performance, including revenue and expenses
- Analyze market trends to inform business decisions
- Identify and target specific market segments
- Enhance revenue through effective up-selling techniques
Team Management:
- Recruit, train, and assess spa personnel
- Establish team performance indicators and provide mentorship
- Ensure compliance with operational and service benchmarks
- Design training programs and deliver hands-on training sessions
Guest Relations:
- Address guest feedback and special requests
- Enhance product quality and treatment protocols
- Review guest evaluations and implement necessary improvements
- Exhibit outstanding customer service at all times
Benefits Offered:
- Employee meal provisions
- Exclusive discounts on accommodations
- Opportunities for professional growth and development
- Financial rewards and employee support programs
- Health and wellness benefits
Commitment to Diversity:
The Wellness Center Supervisor role at The Lowry Hotel presents a remarkable opportunity to lead a dedicated team, drive profitability, and ensure guest satisfaction in a vibrant spa setting. The organization is devoted to fostering diversity and inclusivity, promoting a culture that prioritizes people and fair hiring practices.
