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Retail Operations Manager

2 months ago

Darlington, Darlington, United Kingdom JD Group Full time

JD Group - Store Manager

As a prominent retailer with a focus on casual outdoor apparel, JD Group is dedicated to providing exceptional value to our customers through a diverse range of activities and exclusive brands.

We pride ourselves on offering rewarding career paths that emphasize teamwork, growth, and recognition within the retail sector.

Position Overview:
In this role, you will lead the store team, concentrating on enhancing sales and optimizing profitability while delivering top-tier service in a competitive environment. Your goal will be to consistently surpass store KPIs and uphold company standards while adhering to established guidelines. Most importantly, you will embody the brand's values and professionalism.

Customer Engagement

  • Foster customer loyalty by delivering outstanding service.
  • Address inquiries and resolve complaints effectively.
  • Promote consistency among internal teams to achieve optimal service levels.
  • Maintain a thorough understanding of customer satisfaction metrics and company performance indicators.

Sales Performance

  • Ensure sales targets are met and strive for exceeding them.
  • Utilize analytical reports to inform key sales strategies.
  • Manage in-store technology to broaden product offerings.
  • Confidently analyze store metrics to enhance customer experience.

Visual Presentation

  • Implement company visual merchandising standards to maintain high aesthetic appeal.
  • Engage customers through innovative visual displays that encourage purchases.
  • Ensure visibility and proper placement of new and promotional products.
  • Regularly update displays and window presentations in line with merchandising guidelines.

Team Development

  • Support the growth of team members and promote career advancement.
  • Conduct regular training sessions to uphold high performance standards.
  • Monitor internal progression and ensure completion of necessary assessments.
  • Prioritize management training through in-house programs.

Required Skills and Experience

  • Previous experience in retail management is preferred.
  • Strong organizational and time management abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office applications.

At JD Group, we recognize the dedication of our employees and offer a range of benefits:

  • Generous holiday allowance
  • Discretionary bonus opportunities
  • Employee discounts across JD Group brands
  • Pension plan
  • Health benefits based on role level
  • Opportunities for personal and professional development

We appreciate your interest in this position and value the time you have taken to consider a career with us.

Candidates who meet the qualifications will be contacted for an initial meeting, followed by interviews with the hiring manager.

Thank you for your consideration.