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Branch Manager

2 months ago

Elgin, Moray, United Kingdom Hays Travel Full time
Job Title: Branch Manager - Elgin

We are seeking an experienced Branch Manager to lead our Elgin branch, driving sales growth and delivering exceptional customer service.

Key Responsibilities:
  • Lead a team of travel consultants to achieve sales targets and provide excellent customer service.
  • Develop and implement strategies to increase branch profitability and customer engagement.
  • Supervise and coach staff to ensure they meet company standards and achieve their full potential.
  • Ensure the effective day-to-day operation of the branch, including health and safety, security, and administrative tasks.
  • Build strong relationships with customers, suppliers, and colleagues to drive business growth and loyalty.
  • Stay up-to-date with industry trends, products, and services to provide expert advice to customers.
  • Collaborate with other branches and departments to share best practices and achieve company goals.
Requirements:
  • Proven experience as a Branch Manager or in a similar role in the travel industry.
  • Excellent leadership, communication, and customer service skills.
  • Ability to work under pressure, meet targets, and manage multiple priorities.
  • Strong knowledge of the travel industry, including products, services, and trends.
  • Ability to coach, develop, and motivate staff to achieve their full potential.
  • Good organizational and time-management skills, with attention to detail and accuracy.
About Hays Travel:

Hays Travel is the UK's largest independent travel agency, specializing in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more.

We have over 470 branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values are embedded in our Company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellence