Vulnerable Customer Training Specialist

15 hours ago


Leeds, Leeds, United Kingdom Lifesearch Full time
Vulnerable Customer Trainer Role

We are seeking a skilled Vulnerable Customer Trainer to develop and deliver training programs focused on vulnerable customers. The successful candidate will drive improvements in our policies and processes to ensure we protect families in the best possible way.

Key Responsibilities:
  • Promote our culture and values by ensuring colleagues, customers, and partners embody our values through every action.
  • Deliver against Consumer Duty by fulfilling obligations under the Consumer Duty and ensuring actions taken support the best outcomes for customers.
  • Collaborate and deliver training programs on vulnerable customer care through various methods, including face-to-face, online, and eLearning.
  • Monitor performance by using data analytics to review calls and interactions, ensuring we meet vulnerable customer policy standards.
  • Drive innovation by exploring new technologies to enhance the delivery of training programs.

Location: Leeds, Milton Keynes, or London

Salary: £49,600 starting basic salary + excellent company benefits



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