Ecommerce Brand Strategist

2 days ago

London, Greater London, United Kingdom Lorien Full time £60,000 - £65,000
About the Role

We are seeking a highly skilled and experienced UX & CRO Manager to join our team at Lorien as a CRO & UX Lead. This is a fantastic opportunity to work for a leading household name within Ecommerce whose reputation is established within the sector.

Due to the company's outstanding performance in recent years, they are looking to take their customer experience to the next level, hence this critical appointment of a CRO & UX Lead. As a key member of the team, you will hold the responsibility for building on the initial UX foundations that are currently in place across Digital and deliver the very best in customer experience.

Working closely with several different departments, you will be tasked with designing CRO strategy, and taking those ideas through concept, design and testing all based on thorough research and data insight. As the CRO & UX Lead, you will be joining a company investing heavily within User experience and will take on a small but knowledgeable team across CRO.

This insight and data will allow you to plan CRO strategy and drive development and enhancements across their platforms. If you are an experienced Senior UX & CRO Manager looking for a challenge of helping a household brand in developing this user journey and keen to take on responsibility for quality and standards, this is a fantastic opportunity for you.

Key Responsibilities:

  • Design and implement CRO strategies to improve customer experience
  • Work closely with cross-functional teams to deliver UX solutions
  • Conduct thorough research and analysis to inform design decisions
  • Develop and maintain a deep understanding of customer behavior and preferences
  • Collaborate with stakeholders to drive business growth through data-driven insights

Requirements:

  • Strong background in UX and CRO with a proven track record of success
  • Experience working in Ecommerce and Retail environments
  • Excellent communication and interpersonal skills
  • Ability to educate and influence stakeholders on the importance of CRO and UX
  • Strong analytical and problem-solving skills

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