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Customer Service Representative

2 months ago

Belfast, United Kingdom Staffline Recruitment (NI) Ltd. Full time
Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Staffline Recruitment (NI) Ltd. in Belfast. As a key member of our team, you will play a vital role in supporting our client's growth and success.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone, email, and in-person interactions.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Work collaboratively with internal teams to achieve business objectives.
  • Develop and maintain a thorough understanding of our client's products and services.
  • Meet or exceed performance targets and key performance indicators (KPIs).
Requirements:
  • Previous experience in a customer-facing role, preferably in a call centre or administrative setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Availability to work a variety of shifts, including evenings and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.