Technical Support Specialist
7 days ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Marston Holdings. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring that their issues are resolved promptly and efficiently.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Investigate and resolve technical issues in a timely and professional manner
- Collaborate with internal teams to identify and resolve recurring technical issues
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Excellent communication and problem-solving skills
- Strong technical knowledge of CCTV and hardware assembly
- Experience with SQL and database management
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Self-motivated and proactive approach to resolving issues
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a leading technology company
- Hybrid working arrangement with flexible hours
- Professional development and growth opportunities
Company Overview:
Marston Holdings is a leading provider of intelligent traffic enforcement and management solutions, as well as smart city solutions. We are committed to delivering high-quality products and services to our customers, and we are seeking a talented Technical Support Specialist to join our team.
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