Technical Support Specialist

7 days ago


Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time
Job Description

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Marston Holdings. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring that their issues are resolved promptly and efficiently.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person
  • Investigate and resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to identify and resolve recurring technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Excellent communication and problem-solving skills
  • Strong technical knowledge of CCTV and hardware assembly
  • Experience with SQL and database management
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Self-motivated and proactive approach to resolving issues

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a leading technology company
  • Hybrid working arrangement with flexible hours
  • Professional development and growth opportunities

Company Overview:

Marston Holdings is a leading provider of intelligent traffic enforcement and management solutions, as well as smart city solutions. We are committed to delivering high-quality products and services to our customers, and we are seeking a talented Technical Support Specialist to join our team.



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