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Technical Support Specialist
3 months ago
Position: Technical Support Specialist
Location: Port Talbot (2 days in the office required)
Compensation: £28,000 - £32,000 per annum
Sadler Recruitment Ltd is a boutique consultancy specializing in IT, Cyber Security, and Telecommunications solutions for clients throughout the UK. The firm provides support to clients in various regions.
As a Microsoft partner, the organization boasts a dedicated team of skilled engineers, recognized for their outstanding customer service and reputation in the industry. This role presents an excellent opportunity for individuals to enhance their technical skills, tackle mid to advanced-level second-line support challenges, and advance their careers.
Role Overview:
In the capacity of a Technical Support Specialist, you will deliver advanced technical assistance to both our clients and internal teams.
Core Responsibilities:
- Deliver second-line support for technical challenges, encompassing hardware, software, and network issues.
- Diagnose and troubleshoot escalated problems, ensuring prompt and effective solutions.
- Work collaboratively with first-line support staff to mentor and assist in resolving technical difficulties.
- Maintain comprehensive documentation of support activities, detailing problem-resolution processes and outcomes.
Qualifications:
- Demonstrated experience in an IT support or Service Desk role, particularly as a 1st or 2nd line support Engineer.
- Strong technical knowledge of IT systems, including hardware, software, and network configurations.
- Experience with Microsoft applications, particularly O365.
- Ability to troubleshoot and resolve intricate technical issues effectively.
- Exceptional communication skills, both verbal and written, with the capacity to convey technical concepts to non-technical users.
- Familiarity with IT service management (ITSM) tools and methodologies.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are advantageous.
- A customer-centric approach with a dedication to delivering high-quality support.
We encourage qualified candidates to consider this opportunity and look forward to reviewing your application.
