Retail Store Manager

2 months ago

Solihull, Solihull, United Kingdom Jo Malone London Full time
Job Opportunity at Jo Malone London

**Job Summary**

The Counter Manager is responsible for driving sales growth and market share through the creation of a consumer-focused culture.

**Key Responsibilities:**

  • Recruit, lead, coach, and develop a highly engaged team to consistently deliver sales and service expectations.
  • Ensure the brand image is reflected through all brand standards.
  • Review staffing rotas to ensure adequate staffing levels to meet expected service levels.
  • Communicate and review daily/weekly targets, taking appropriate action where necessary.
  • Ensure team awareness of additional sales avenues, such as events, omnichannel, and digital channels.
  • Keep up to date with competitor activities and missed opportunities.
  • Effectively use and encourage the team's use of social media to drive business, protect, and enhance the brand image.
  • Deliver the brand strategy, ensuring the delivery of an effective local plan.
  • Plan and implement local marketing and events initiatives, aligned to retailer activity.
  • Ensure the team is up to date with product knowledge and skill sets to enable team members' success.
  • Deliver excellence in service execution by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
  • Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life.
  • Ensure all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Sales & Education Manager where appropriate.
  • Deliver brand education via digital tools and resources to upskill Point of Sale teams.
  • Develop and drive up-to-date knowledge of product with teams to ensure an industry-leading experience and the product meets the consumer's needs.

**Team Management:**

  • Demonstrate ELC leadership qualities, acting as a role model at all times.
  • Recruit, induct, retain, and develop high-calibre team members in line with company processes.
  • Ensure all team members are aware of company standards, policies, and procedures that relate to their role.
  • Develop talent and capabilities of the team, promoting a culture of development through coaching and feedback, acting as a role model at all times.
  • Provide clear goals and expectations to help and support the team to achieve and maintain the required standard of conduct and job performance, following the company performance management procedures where necessary.
  • Ensure absence is managed according to the company attendance policy.
  • Identify skills gaps and training needs of the team, ensuring training is received utilizing existing company tools effectively.
  • Communicate effectively with the team, ensuring appropriate cascade of information and creating a culture of high engagement.
  • Conduct performance reviews with the team, in line with company guidelines, to identify strengths and development needs, taking appropriate action to support development or below-standard performance, setting clear objectives.

**Operations:**

  • Plan and communicate to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
  • Review retail standards on a daily basis and communicate company expectations to the team to ensure standards are maintained.
  • Ensure deliveries, stock movements, and associated administration are completed within agreed company timeframes.
  • Ensure that all auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk.
  • Ensure all information requests are fulfilled accurately, within deadlines set.
  • Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed.
  • Create and maintain a safe working environment for consumers, ensuring that all team members adhere to company and retailer policies and procedures.
  • Ensure that all team members are aware of their health and safety responsibilities, and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

**Commerciality:**

  • Manage daily replenishment, taking appropriate action where necessary.
  • Maximise sales performance by utilising all commercial reports before making commercial decisions.
  • Plan and communicate the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
  • Identify stock package issues, and take corrective action, informing the Area Sales & Education Manager when out of direct control.
  • Effectively manage all promotions and discounts, ensuring they are actioned in line with company guidelines.
  • Encourage teams to identify trends and make suggestions to enhance product performance.

**Qualifications:**

  • Essential:
    • Experience in a fast-paced retail and/or consumer-facing environment.
    • Ability to drive self-development.
    • Supervisory experience.
    • Commercial understanding and awareness of the industry.
    • Effective communication, organisational, prioritisation, and delegation skills.

  • Retail Store Leader

    1 month ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Edinburgh Woollen Mill in Solihull. As a Store Manager, you will be responsible for driving sales, managing day-to-day store operations, and maximizing store profitability.Key Responsibilities:Drive sales through effective team management and...

  • Retail Store Leader

    1 month ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Edinburgh Woollen Mill in Solihull. As a Store Manager, you will be responsible for driving sales, managing day-to-day store operations, and maximizing store profitability.Key Responsibilities:Drive sales through effective team management and...

  • Commercial Retail Manager

    1 month ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Job Title: Store ManagerWe are seeking a highly skilled and experienced Store Manager to join our team at Retail Human Resources plc. As a Store Manager, you will be responsible for leading a team of retail professionals and driving sales growth through effective management and customer service.Key Responsibilities:Drive sales growth through effective team...

  • Commercial Retail Manager

    1 month ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Job Title: Store ManagerWe are seeking a highly skilled and experienced Store Manager to join our team at Retail Human Resources plc. As a Store Manager, you will be responsible for leading a team of retail professionals and driving sales growth through effective management and customer service.Key Responsibilities:Drive sales growth through effective team...

  • Store Operations Manager

    1 month ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Edinburgh Woollen Mill in Solihull. As a Store Manager, you will be responsible for driving sales, managing day-to-day store operations, and maximizing store profitability.Key Responsibilities:Drive sales through effective team management and...

  • Store Operations Manager

    1 month ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Edinburgh Woollen Mill in Solihull. As a Store Manager, you will be responsible for driving sales, managing day-to-day store operations, and maximizing store profitability.Key Responsibilities:Drive sales through effective team management and...

  • Commercial Retail Manager

    1 month ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Edinburgh Woollen Mill in Solihull. As a Store Manager, you will be responsible for driving sales, managing day-to-day store operations, and maximizing store profitability.Key Responsibilities:Drive sales through effective team management and...

  • Commercial Retail Manager

    1 month ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Edinburgh Woollen Mill in Solihull. As a Store Manager, you will be responsible for driving sales, managing day-to-day store operations, and maximizing store profitability.Key Responsibilities:Drive sales through effective team management and...

  • Retail Store Manager

    2 weeks ago

    Solihull, Solihull, United Kingdom Mamas & Papas Full time

    Join Our Award-Winning Team at Mamas & PapasWe are seeking an exceptional Store Supervisor to lead our team at our beautiful Mamas & Papas Solihull store. As a Store Supervisor, you will be responsible for leading a small team of Sales Consultants, working closely with the store Manager or Management teams to achieve store results and deliver an exceptional...

  • Store Operations Manager

    4 weeks ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Edinburgh Woollen Mill in Solihull. As a Store Manager, you will be responsible for driving sales, managing day-to-day operations, and maximizing store profitability.Key Responsibilities:Drive sales through effective team management and leadershipManage...

  • Store Operations Manager

    4 weeks ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Edinburgh Woollen Mill in Solihull. As a Store Manager, you will be responsible for driving sales, managing day-to-day operations, and maximizing store profitability.Key Responsibilities:Drive sales through effective team management and leadershipManage...

  • Commercial Retail Manager

    4 weeks ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Edinburgh Woollen Mill in Solihull. As a Store Manager, you will be responsible for driving sales, managing day-to-day operations, and maximizing store profitability.Key Responsibilities:Drive sales through effective team management and leadershipManage...

  • Commercial Retail Manager

    4 weeks ago

    Solihull, Solihull, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Edinburgh Woollen Mill in Solihull. As a Store Manager, you will be responsible for driving sales, managing day-to-day operations, and maximizing store profitability.Key Responsibilities:Drive sales through effective team management and leadershipManage...

  • Retail Store Manager

    2 weeks ago

    Solihull, Solihull, United Kingdom Mamas & Papas Full time

    About the RoleWe are seeking an exceptional Store Supervisor to join our team at Mamas & Papas Solihull store. As a Store Supervisor, you will be responsible for leading a small team of Sales Consultants, working closely with the Store Manager and Management teams to achieve store results and deliver an exceptional customer experience.Key...

  • Retail Store Leader

    5 days ago

    Solihull, Solihull, United Kingdom Mamas & Papas Full time

    We are seeking a retail professional to join our team as a Store Supervisor at our Mamas & Papas Solihull store.This is an exciting opportunity to lead a small team of Sales Consultants and work closely with the store Manager or Management teams to achieve store results and deliver an exceptional customer experience.The ideal candidate will have a background...

  • Retail Store Manager

    1 month ago

    Solihull, Solihull, United Kingdom Jo Malone London Full time

    Join Jo Malone London as a Retail ManagerAt Jo Malone London, we're seeking a highly skilled and motivated Retail Manager to lead our team in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:• Develop and implement strategies to drive sales growth and improve customer satisfaction• Lead and manage a...

  • Retail Store Manager

    4 weeks ago

    Solihull, Solihull, United Kingdom Jo Malone London Full time

    Join Jo Malone London as a Retail ManagerAt Jo Malone London, we're seeking a highly skilled and motivated Retail Manager to lead our team in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:• Develop and implement strategies to drive sales growth and improve customer satisfaction• Lead and manage a...

  • Retail Store Manager

    1 month ago

    Solihull, Solihull, United Kingdom Jo Malone London Full time

    Join Jo Malone London as a Retail ManagerAt Jo Malone London, we're seeking a highly skilled and motivated Retail Manager to lead our team in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:• Develop and implement strategies to drive sales growth and improve customer satisfaction• Lead and manage a...

  • Retail Store Manager

    4 weeks ago

    Solihull, Solihull, United Kingdom Jo Malone London Full time

    Join Jo Malone London as a Retail ManagerAt Jo Malone London, we're seeking a highly skilled and motivated Retail Manager to lead our team in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:• Develop and implement strategies to drive sales growth and improve customer satisfaction• Lead and manage a...

  • Store Protection Specialist

    4 days ago

    Solihull, Solihull, United Kingdom B&M Retail Full time

    We are currently recruiting for a Retail Security Officer at B&M Retail in Solihull.This is a full-time, permanent position with great flexibility to work shifts in the daytime, evenings, and at weekends.No previous experience is necessary as full training will be provided – we want to hear from candidates with great communication skills, commitment, and...