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IT Training Specialist

2 months ago

Studley, Warwickshire, United Kingdom Nouvo Recruitment (London) Full time

IT Trainer Job Description

**About the Role**

Nouvo Recruitment is seeking an experienced IT Trainer to join our client's IT department. As an IT Trainer, you will be responsible for delivering training to staff on the firm's line of business systems and how staff utilize these systems.

**Key Responsibilities**

* Deliver IT system specific training to staff in a variety of mediums, including classroom-based, one-to-one, drop-ins, guides, video, and more
* Create varied training materials, such as videos, user guides, email, intranet articles, and Learning Management System (LMS) content
* Serve as a ServiceDesk escalation point, delivering targeted training to reduce repeat issues
* Collaborate with 3rd party suppliers and internal departments to ensure training and education needs are met
* Deliver new technology training, educating, and assisting with adoption to support project delivery and the introduction of new systems
* Provide flexibility to meet changing requirements, potentially traveling between offices (Birmingham and London)
* Support and report into the Legal Applications and Data Manager

**Requirements/Experience**

* Minimum three years' experience in IT trainer/Business Analyst/Customer Success role
* Experience producing training materials, including user guides
* Comprehensive knowledge of Office 365 products and capabilities
* Experience working in an ITIL aligned environment
* Microsoft Office Specialist (Expert or Master level) or MCT in delivering MOS Training
* Experience working within Professional services
* Experience with SOS Legal, DocuSign, Litera DocXTools, Metadact, Lexis Create

**What We Offer**

Nouvo Recruitment is a leading recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT Trainer looking for a new challenge, please apply today