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Product Operations Specialist
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Product Operations Executive
Location: Cumbria. Hybrid working available
Contract: 12 Months Fixed Term Contract Part Time 22.5 Hours Per Week
Salary: £24,150 - £27,300 Pro Rata
Reporting to: Product Operations Manager
Job Benefits: Pension contributions with Aviva, Comprehensive medical benefits package with MediCash, Annual familiarization visit at any of our country houses for you and your family (after 3 months), Free on-site car parking, 33 days holiday inclusive of bank holidays, One paid day each year to volunteer at a charity of your choice, Exclusive discounts at several outdoor equipment stores, Exclusive discounts on our holidays throughout the world for you, your friends & family (Subject to availability), Free professional training and development courses, Cycle to work scheme
Overview:
This position presents an exciting opportunity for a new Product Operations Executive to join our thriving team. You will deliver administrative and operational assistance for our Walking and Special Interest holiday offerings both domestically and internationally. The role encompasses the enhancement of existing holiday products and collaboration with Product Managers and in-house walking advisors to finalize content.
About the Role:
As a Product Operations Executive, your primary responsibility will be to ensure the effective administration of our holiday offerings, facilitating smooth coordination with holiday leaders and addressing their inquiries. Your focus will be on providing technical assistance, ensuring that necessary equipment and resources are available. Generating branded materials, such as maps and route directions sourced from partner information, and delivering precise and up-to-date dispatch documents and resources for leaders and tour managers are key aspects of your duties. Furthermore, you will liaise with ground agents and leaders to collect updated information, maintain holiday programs, and manage transportation needs. Keeping records of operating costs to ensure holiday operations remain within budget is a critical component of your role. Building strong working relationships with both internal and external partners will be essential.
Managing ticket and admission bookings, along with addressing guest inquiries, will be part of your daily responsibilities. Your involvement in the creation, updating, and proofreading of marketing materials, including the website, guest trip notes, brochures, and intranet, will contribute to the overall success of our operations. You may also participate in on-site visits to new and existing holiday destinations as necessary, collaborating with the Product Creation Team and Field Advisors to coordinate innovative holiday concepts.
Essential Skills:
- A passion for walking and leisure holidays, along with knowledge of prime walking areas and proficiency in map reading and navigation.
- Commercial awareness, strong written and verbal communication skills, and proficient IT skills, particularly in Microsoft Office.
- Excellent interpersonal skills, especially in interactions with external suppliers and volunteer walk leaders.
- A self-motivated and detail-oriented individual with effective time management skills, capable of responding promptly to issues and managing projects to meet deadlines.
Desirable Skills:
- Ability to think creatively and strategically, applying research findings when necessary.
- Demonstrated compelling communication style to convey enthusiasm for our holidays, both internally and externally.
- A genuine passion for travel with a proactive attitude within a team environment.
- Ability to establish strong and trustworthy relationships with suppliers and volunteer leaders.
- While primarily home-based, occasional travel to holiday destinations, as well as conferences and training events, may be required.
- Previous experience in the travel or activity industry is advantageous.
About HF Holidays:
HF Holidays is a B Corp Certified British heritage brand with over 110 years of experience organizing walking holidays in the UK, Europe, and beyond. We have been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours across six continents and in 40 destinations worldwide. Operated as a co-operative, we prioritize people in all our endeavors and take pride in being part of a community that shares a passion for the great outdoors. Friendship, fun, fresh air, and the feel-good factor have always been our guiding principles. Our team of 500 is based remotely, at our Head Office in Hertfordshire, and across our 16 country houses located in some of the UK’s most cherished national parks and landscapes.
Equity and Diversity:
We recruit, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. HF Holidays has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out under the Equalities Act 2010 or any other characteristic protected by law.
HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws. We are a member of the Business Disability Forum, a Disability Confident Employer, and we operate the Guaranteed Interview Scheme for candidates who meet our essential criteria.
