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IT Support Specialist
2 months ago
Job Title: 2nd Line IT Support Engineer
Job Summary:
Latcom plc is seeking an experienced IT Support Specialist to join our team as a 2nd Line IT Support Engineer. This role offers a unique opportunity to work in a dynamic environment, providing technical support to end-users and contributing to the development and implementation of IT policies and procedures.
Key Responsibilities:
- Provide 1st and 2nd line technical support to end-users, resolving hardware and software issues in a timely and professional manner.
- Assist in the development and implementation of IT policies and procedures, ensuring compliance with industry standards and best practices.
- Perform day-to-day administration of the network's hardware, software, infrastructure, and end-user systems, ensuring optimal performance and security.
- Assist with IT network and systems issues, providing remote monitoring and on-site system support as needed.
- Support the EPOS, ticketing, and telephone system applications, ensuring seamless integration and functionality.
- Monitor IT security and support the administration functions, ensuring the protection of company data and systems.
- Support a number of IT projects, upgrades, and change programs, ensuring successful implementation and minimal disruption to business operations.
- Ensure backups are working correctly, and manage Spam/Anti-virus systems to prevent security breaches.
- Perform other duties as required, contributing to the overall success of the IT team.
Requirements:
- At least 2-3 years of IT support experience in a similar role.
- Excellent communication and interpersonal skills.
- Working knowledge of Windows 10/Windows 11, Active Directory, and Microsoft Desktop OS.
- Good analytical and organizational skills.
- Working knowledge of Microsoft 365 applications, MS Teams, and Wi-Fi in a commercial environment.
What We Offer:
As a 2nd Line IT Support Engineer at Latcom plc, you will have the opportunity to work in a dynamic environment, contributing to the success of our IT team. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development.
