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Customer Service and Administration Professional
2 months ago
We are Kitchen Magic Ltd, a reputable and respected name in the kitchen refurbishment industry. With over 40 years of experience, we pride ourselves on quality, innovation, and integrity. Due to continued growth, we now require a focused and driven Customer Service and Administration Professional with outstanding communication skills to join our Head Office team.
The RoleAs a Customer Service and Administration Professional, you will be the first point of contact for prospective and existing customers reaching out to us. Working as part of a small team, your role is critical in ensuring the business's reputation is upheld and that our customer experience is top quality.
Your Key Responsibilities- Using a professional and friendly telephone manner to provide a warm welcome to prospective customers
- Inputting a variety of customer data onto our CRM systems
- Creating and maintaining customer records
- Working proactively and efficiently to enhance the customer relations process
- Dealing with all customer contact in a professional manner, taking ownership to ensure effective and timely resolution and supporting complaint resolution where issues arise
- Liaising with other departments of the business to ensure that the information you give customers is accurate and relevant
- Ensuring all paperwork is processed efficiently and accurately
- Keeping both electronic and paper-based customer records fully up to date
- Supporting all departments of the business with Administrative duties to assist in maintaining smooth daily operations across the business
- Passing on customer insights & feedback to our Management Team to help us improve our overall service.
- At least 2 years experience in a customer-facing role within a B2C organisation
- Excellent verbal communication skills and the ability to converse with customers confidently
- Experience in complaint handling
- Proficiency in computer programmes including CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint). Salesforce experience is not essential but highly advantageous.
- Ability to work with a sense of urgency in a fast-paced environment to ensure queries and complaints are resolved in a timely manner
- Exceptional time-management skills and the ability to juggle and prioritise multiple tasks
- Pro-active and results orientated with focus and attention to detail.
- Free, on-site parking
- 28 days annual leave with every bank holiday off work
- Casual Dress Fridays
- 4:30 finish on Fridays
- Company Social Events
- Annual pay reviews
- Regular performance reviews for personal and professional development
