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Service Manager

2 months ago

Lancing, United Kingdom DiSRUPT Full time
About the Role

We are seeking an experienced and dedicated Service Manager to lead our new semi-independent provision for young people aged 16+. This role involves overseeing the daily operations of a small residential home, ensuring high standards of care and compliance with Ofsted regulations.

Key Responsibilities:
  • Leadership and Management: Lead a team of care staff, ensuring they are motivated, well-trained, and providing high-quality support to the young people in the home.
  • Regulatory Compliance: Ensure the provision meets all Ofsted standards and regulations, including preparing for inspections and maintaining comprehensive records.
  • Safeguarding: Implement and oversee robust safeguarding policies, ensuring the safety and wellbeing of all young people in the home.
  • Personalized Care Plans: Develop and regularly review individual care plans tailored to the needs and goals of each young person, promoting their development towards independence.
  • Crisis Management: Effectively manage any crises or incidents that arise, utilizing de-escalation techniques and providing leadership during challenging situations.
  • Community Engagement: Foster links with local community services, education providers, and employment opportunities to support the young people's transition to independence.
  • Budget and Resource Management: Oversee the financial management of the provision, including budgeting, resource allocation, and maintaining cost-effective operations.
  • Continuous Improvement: Lead efforts to continuously improve the quality of care and service delivery, staying up-to-date with best practices and regulatory changes.
Qualifications and Experience:
  • Level 5 Diploma in Leadership for Health and Social Care (Children and Young People's Services) or equivalent.
  • Desirable: A relevant degree in Social Work, Youth Work, Psychology, or a related field.
  • Ofsted Compliance Training and experience in managing Ofsted-registered services.
  • Safeguarding and Child Protection Certification, with up-to-date knowledge of current legislation and best practices.
  • First Aid and Mental Health First Aid training (preferred).
  • A minimum of 3-5 years of experience in residential childcare, with a focus on young people aged 16+.
  • Proven experience in supporting high-needs young people, including those with mental health challenges, behavioural issues, or those transitioning out of care.
  • Leadership and management experience within a residential setting, including managing teams, overseeing care plans, and ensuring regulatory compliance.
  • Experience in handling Ofsted inspections, with a solid understanding of the requirements and expectations.
  • Crisis management and conflict resolution experience, with a track record of effectively managing challenging situations.
Personal Attributes:
  • Empathy and Understanding: A deep commitment to supporting young people's growth and development, with a compassionate approach to their individual needs.
  • Strong Leadership Skills: The ability to inspire, motivate, and lead a team, fostering a positive and supportive environment.
  • Excellent Communication Skills: The ability to communicate effectively with young people, staff, families, and external agencies.
  • Organizational and Administrative Skills: Strong organizational abilities, with a focus on maintaining compliance and detailed records.
  • Resilience and Adaptability: The ability to handle stress, adapt to changing circumstances, and remain focused during challenging situations.
Additional Requirements:
  • Enhanced DBS Check: The candidate must pass an enhanced Disclosure and Barring Service (DBS) check.
  • Driver's License: A full, clean driver's license is preferred but not mandatory.