Surveyor Administrator

2 weeks ago

Surrey, United Kingdom PA Housing Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Surveyor Administrator. As a key member of our surveying service, you will be responsible for delivering exceptional customer service and administrative support to our residents and surveying team.

Key Responsibilities
  • Proactively engage with customers to address and resolve issues or concerns.
  • Monitor and follow up on works to ensure accurate and timely completions.
  • Collaborate with the team to maintain alignment and efficiency.
  • Continuously improve our service by reviewing lessons learned and sharing best practices.
  • Manage surveyors' diaries to maximise productivity and efficiency.
  • Schedule and coordinate pre and post inspections for surveyors.
  • Book mutual exchange inspections for surveyors.
  • Gather and complete customer feedback on surveyor-related tasks.
  • Manage the surveyors' daily email correspondence.
  • Assist colleagues with inquiries related to surveyors.
  • Administer CRM, Northgate, and other organisational databases.
  • Handle administrative tasks and communication for the decant process.
  • Proactively ensure urgent matters are promptly addressed by relevant managers.
  • Monitor repairs related to leaks, damp, and mould.
  • Conduct follow-up calls with residents and track repairs to completion.
  • Provide assistance and support to repairs advisors and administrators during peak times.
  • Establish and maintain effective systems for filing, record-keeping, compiling statistics, and generating reports for the service.
Requirements
  • In-depth understanding of customer-driven environments and housing maintenance obligations.
  • Comprehensive knowledge of maintenance service delivery and the construction industry.
  • Proficiency in Microsoft Office Suite and CRM/logging databases.
  • Skilled in using the internet, search engines, and social media platforms.
  • Familiarity with landlord and tenant repairing obligations.
  • Strong administrative capabilities with excellent keyboard and ICT skills.
  • Experience in monitoring, maintaining databases, and collating information.
  • Ability to report and evaluate outcomes effectively.
  • Strong communication skills for interacting with service users, staff, and other agencies.
  • Proven experience in writing letters and reports, initiating change, and identifying improvements through evaluation, negotiation, and implementation.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. Our hybrid working model allows you to balance work and personal life, and we are committed to promoting work-life balance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and administrative support, we encourage you to apply for this exciting opportunity.

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