Surveyor Administrator

2 months ago

Surrey, United Kingdom PA Housing Full time

A little bit about what we are looking for...
Are you passionate about providing exceptional customer service and administrative support? We are seeking a dedicated individual to join our team as a Surveyor Administrator. In this role, you will be responsible for delivering comprehensive case management support to our residents and surveying team, ensuring effective communication regarding repairs, and serving as a key contact for both residents and internal stakeholders. You will provide full administrative support to the surveying service, address and resolve customer maintenance inquiries, and monitor trends to prevent complex repairs. If you are detail-oriented, proactive, and committed to excellence, we want to hear from you

We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too

As part of our commitment to promoting work-life balance, we offer an optional 9-day fortnight scheme*. With this arrangement, you have the opportunity to compress your hours into nine days, allowing you to enjoy a bonus day off every fortnight. It's our way of empowering you to achieve greater flexibility and recharge, helping you be your best self.


Your responsibilities...

  • Proactively engaging with customers to address and resolve issues or concerns.
  • Monitoring and following up on works to ensure accurate and timely completions.
  • Collaborating with the team to maintain alignment and efficiency.
  • Continuously improving our service by reviewing lessons learned and sharing best practices.
  • Managing surveyors' diaries to maximise productivity and efficiency.
  • Scheduling and coordinating pre and post inspections for surveyors.
  • Booking mutual exchange inspections for surveyors.
  • Gathering and completing customer feedback on surveyor-related tasks.
  • Managing the surveyors' daily email correspondence.
  • Assisting colleagues with inquiries related to surveyors.
  • Administering CRM, Northgate, and other organisational databases.
  • Handling administrative tasks and communication for the decant process.
  • Proactively ensuring urgent matters are promptly addressed by relevant managers.
  • Monitoring repairs related to leaks, damp, and mould.
  • Conducting follow-up calls with residents and tracking repairs to completion.
  • Providing assistance and support to repairs advisors and administrators during peak times.
  • Establishing and maintaining effective systems for filing, record-keeping, compiling statistics, and generating reports for the service.


We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.


Our ideal candidate...

  • In-depth understanding of customer-driven environments and housing maintenance obligations.
  • Comprehensive knowledge of maintenance service delivery and the construction industry.
  • Proficiency in Microsoft Office Suite and CRM/logging databases.
  • Skilled in using the internet, search engines, and social media platforms (Facebook, Twitter).
  • Familiarity with landlord and tenant repairing obligations.
  • Strong administrative capabilities with excellent keyboard and ICT skills.
  • Experience in monitoring, maintaining databases, and collating information.
  • Ability to report and evaluate outcomes effectively.
  • Strong communication skills for interacting with service users, staff, and other agencies.
  • Proven experience in writing letters and reports, initiating change, and identifying improvements through evaluation, negotiation, and implementation.


AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

* please note this is a non contractual benefit and may be subject to change


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