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Academic Quality and Standards Specialist
2 months ago
Job Title: Quality Assurance and Enhancement Officer
Job Summary:
The Quality Assurance and Enhancement Officer is a key member of the Quality Assurance and Enhancement (QAE) Office, responsible for assisting the Academic Registrar, Deputy Registrars and other colleagues in the central oversight of academic quality and standards across the network globally. This role will have a particular focus on the gathering, uploading and curation of programme information/data.
Key Responsibilities:- Collation and Curation of Programme Data: Oversee the collation, uploading and curation of the Study Group's master data regarding approved programmes.
- Reporting and Governance: Submitting reports to appropriate academic governance bodies on changes to programme information.
- Quality Assurance and Enhancement: Working with colleagues in the QAE office to identify key changes to programmes that could require enhanced quality assurance activity to ensure continued delivery of high-quality educational experiences for our students.
- Issue Resolution: Identifying and addressing issues with programme information / data in good time to ensure effective information is available to colleagues across Study Group.
- Initiative Implementation: Implementing initiatives from academic governance bodies regarding programme information and data as and when these arise.
- Annual Programme Information Audit: Co-ordinate and implement the annual programme information audit that complements the annual monitoring activity undertaken by the QAE office; attend and produce reports for approval events as a key member of panels making quality assurance/compliance decisions.
- Reporting and Presentations: Prepare reports, draft papers and present papers at academic governance committees, as appropriate.
- Continuous Improvement: Play a role in the continuous improvement of the data storage, gathering and curation mechanisms of the Study Group to ensure that they remain fit for purpose.
- Best Practices and Collaboration: Work with colleagues within the QAE Office to share best practices around the Study Group network of centres.
- Risk Identification and Mitigation: Help colleagues in the network identify risks regarding poor quality provision or a drop in academic standards so that improvements can be made.
- Process Management: Work effectively with all parties concerned to ensure the smooth running of approval and monitoring processes for centres.
- Project Support: When required, work with all parties concerned to ensure the successful delivery of QAE Office projects.
- Resource and Support: Be a resource for Study Group Centres in all aspects of programme data management and to aid them in implementing quality assurance and enhancement policies and processes.
- Evidence Gathering: Work to gather evidence that appropriate policies and controls are in place across the network of provisions, that they are being applied consistently and comply with Study Group requirements.
- Operational Support: Where required, play a role in the operational aspects of the Study Group Centre's quality assurance processes and/or the local academic governance mechanisms to ensure that they are being delivered effectively.
- Additional Support: Where needed provide additional help and/or cover for colleagues at Study Group Centres.
- First Point of Contact: First point of contact and referral for operational issues from colleagues around the network regarding programme information and changes to that information.
- Data Management: Be able to maintain data and statistics as appropriate and provide reports to the Academic Registrar to demonstrate any indication of trends and performance as appropriate or requested.
- Strategic Planning: Play a role in the design and delivery of specific parts of the QAE Office's strategic plan.
- Education: An undergraduate degree or equivalent professional experience.
- Continuous Professional Development: Demonstrable commitment to continuous professional development.
- Quality Assurance Experience: Experience in quality assurance or regulatory compliance.
- Data Management Experience: Experience in data management and curation.
- Data Governance: An understanding of data governance and decision-making processes.
- Software Experience: Experience of working with Salesforce (desirable).
