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Solar Support Specialist
2 months ago
We're seeking a highly skilled and motivated individual to join our Inbound Solar Support team as an Inbound Solar Support Specialist. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and providing expert support to customers interested in solar panels.
Key Responsibilities- Provide exceptional customer service and support to customers via various channels, ensuring timely and effective resolution of queries and concerns.
- Manage inbound contact and respond or redirect as appropriate, ensuring seamless communication and a positive customer experience.
- Develop and maintain a deep understanding of our solar panel solutions and low-carbon products, enabling you to provide expert advice and guidance to customers.
- Collaborate with internal stakeholders to identify opportunities for customer progression and support the sales journey, driving conversion of orders to sales.
- Stay up-to-date with industry developments and advancements in solar technology, ensuring you remain a trusted expert in your field.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Proven track record of delivering exceptional customer experiences and resolving complex customer queries.
- Strong passion for renewable energy and a desire to contribute to the transition to a low-carbon economy.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Strong problem-solving skills and a willingness to learn and adapt to new technologies and processes.
At Octopus Energy Group, we're on a mission to drive the global renewable energy revolution. We believe energy should be better - for you and the environment. Our team is passionate about delivering exceptional customer experiences and making a positive impact on the planet. If you share our values and are passionate about renewable energy, we'd love to hear from you.
