Transaction Coordinator
6 days ago
About Carwow Group
Carwow Group is a leading online automotive marketplace driven by a passion for getting people into the right cars. Our mission is to become the go-to destination for car-changing, reaching drivers everywhere with our portfolio of personality-rich automotive brands.
We're a dynamic and innovative company, revolutionizing the car-changing industry with our trail-blazing approach. Our team of 500 employees across the UK, Germany, Spain, and Portugal are dedicated to delivering exceptional customer experiences and making car-changing seamless and enjoyable.
The Role
As an Online Support Agent, you'll be the key to ensuring our customers have a smooth and satisfying experience on our platform. Your main focus will be on live chat interactions, providing vital support to sellers and buyers, and ensuring their needs are met promptly and efficiently.
Key Responsibilities
- Engage with customers through live chat to facilitate vehicle transactions and resolve any issues that may arise.
- Deliver outstanding customer service, ensuring a high level of satisfaction and loyalty.
- Collaborate with the broader Online Support team to uphold high service standards and contribute to overall customer satisfaction.
- Assist senior sales personnel with administrative tasks, aiding in their productivity and timely completion of duties.
- Embody our company values of proactiveness, effectiveness, and positivity, while consistently exceeding customer expectations.
Requirements
What You'll Need
- Demonstrated experience in delivering exceptional customer service, particularly through live chat and email communication.
- A versatile and proactive approach to problem-solving, coupled with a self-starting attitude.
- Strong organisational skills to manage tasks effectively and meet deadlines.
- Dedication to providing outstanding customer service, consistently striving to exceed expectations.
- High levels of enthusiasm and a positive outlook, along with a commitment to teamwork.
- Excellent spoken and written English capabilities, along with strong IT literacy and administrative skills.
Benefits
What's in it for You
- Hybrid working
- Competitive salary
- Matched pension contributions
- Share options
- Vitality Private Healthcare
- Life Assurance
- Monthly coaching sessions
- Enhanced holiday package
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave
- Bubble childcare support
- The latest tech
- Up to £500/€550 home office allowance
- Generous learning and development budget
- Regular social events
- Refer a friend, get paid
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