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Front of House Team Member

2 months ago

Yeovil, Somerset, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and friendly Front of House Team Member to join our team at Premier Inn in Yeovil. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a warm and welcoming experience from the moment they arrive.

Key Responsibilities:

  • Provide exceptional customer service to our guests, responding to their needs and ensuring that their stay with us is memorable and enjoyable.
  • Work collaboratively with our housekeeping team to ensure that our rooms are clean and tidy, and that our guests have everything they need to make their stay comfortable.
  • Prepare and serve food and beverages to our guests, using our menu and drinks options to create a personalized experience.
  • Manage cash and card transactions accurately and efficiently, using our point-of-sale system to process payments and handle customer queries.
  • Contribute to a positive and inclusive team culture, supporting your colleagues and helping to maintain a safe and respectful working environment.

What We Offer:

  • A competitive hourly rate, with opportunities for career progression and professional development.
  • A comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in your role.
  • A range of benefits, including a pension scheme, save-as-you-earn scheme, and discounts on food, travel, and other products and services.
  • A fun and supportive work environment, with opportunities to meet new people and develop your skills and confidence.

About Us:

We are a leading hospitality company, with a reputation for delivering exceptional customer service and creating memorable experiences for our guests. We are committed to being an inclusive and diverse organization, and we welcome applications from candidates from all backgrounds and with a range of skills and experiences.