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Lead IT Operations Engineer

2 months ago

Cambridge, United Kingdom EA First Full time

Position Overview:
This newly established Lead IT Operations Engineer role presents an excellent opportunity to join a dynamic organization in a pivotal IT position.

Key Responsibilities:
In collaboration with an external IT support firm, you will be responsible for:

  • Managing daily IT operations
  • Enhancing IT infrastructure
  • Building and maintaining relationships with IT vendors and service providers
  • Ensuring Service Level Agreements (SLAs) are consistently met
  • Exploring innovative technologies and solutions to improve IT capabilities
  • Designing, implementing, and refining IT processes to boost operational efficiency
  • Establishing and enforcing policies, procedures, and standards within an ISO9001 framework
  • Evaluating current processes to identify opportunities for improvement and automation
  • Assisting in the implementation of robust security measures
  • Ensuring compliance with industry regulations and standards

Candidate Profile:
We are seeking an individual with a comprehensive understanding of IT infrastructure, security, and compliance practices. Extensive experience with Microsoft 365 (including SharePoint and Viva), Windows Server, and Microsoft Azure is essential. Familiarity with project methodologies, cybersecurity, and data protection is also important.

Opportunity for Growth:
This role offers a unique chance to shape your position and evolve as the organization grows.

Work Environment:
This is not a helpdesk or support role; those responsibilities will remain with the external IT support company. We are looking for candidates who enjoy the operational aspects of IT while possessing the necessary skills and expertise to contribute internally when required.

Location:
Hybrid working options are available.

Working Hours:
Standard Monday to Friday schedule.

Compensation:
A competitive salary is offered, along with benefits including:

  • 25 days of annual leave
  • Pension plan
  • Private healthcare
  • Life assurance
  • Income protection
  • Additional perks

EA First Ltd operates as an Employment Agency for this permanent position.