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Hospitality Operations Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Guest Experience Manager to join our team at Leonardo Royal Hotel Oxford. As a key member of our hotel's management team, you will be responsible for delivering exceptional guest service and ensuring that our hotel operates at the highest level of efficiency and effectiveness.
Key Responsibilities:
- Guest Service: To provide exceptional guest service and ensure that all guests have a memorable and enjoyable stay with us.
- Team Management: To manage and motivate a team of staff to deliver excellent service and achieve high levels of customer satisfaction.
- Operational Management: To oversee the day-to-day operations of the hotel, including the management of staff, resources, and budgets.
- Quality Control: To ensure that all aspects of the hotel's operations meet the highest standards of quality and excellence.
- Communication: To maintain effective communication with all stakeholders, including guests, staff, and management.
- Problem-Solving: To identify and resolve any issues or problems that may arise during the course of your duties.
Requirements:
- Experience: A minimum of 2 years' experience in a similar role, preferably in a branded hotel or restaurant.
- Skills: Excellent customer service skills, strong operational knowledge, and the ability to manage and motivate a team.
- Education: A degree in Hospitality Management or a related field is desirable.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Advancement: Opportunities for career advancement and professional development.
- Collaborative Team Environment: A collaborative and supportive team environment.
About Us:
Leonardo Hotels is a leading hospitality company with a portfolio of hotels across the UK. We are committed to delivering exceptional guest service and creating memorable experiences for our guests.
