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Maintenance Operations Coordinator

2 months ago

Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full time
About the Role

We are seeking a skilled Maintenance Controller to join our team at Lloyds Banking Group. As a key member of our service delivery team, you will be responsible for coordinating vehicle repairers and suppliers to ensure a cost-effective process and exceptional customer experience.

Key Responsibilities
  • Ensure timely response to customer calls, complete worksheets, and monitor downtime cases, tyre approvals, and other team activities efficiently.
  • Manage, approve, and audit SMR (service, maintenance & repair) and tyre requests, adhering to the Tusker Maintenance Policy.
Requirements
  • Extensive knowledge of motor vehicle repair and maintenance, including combustion engine and electric vehicles.
  • Experience working in a manufacturer's franchised dealership in workshop and service desk environments.
  • Strong customer service orientation, telephone negotiation, and persuasion skills.
  • Excellent communication skills with a confident and polite telephone manner.
About Working for Us

We strive to create an inclusive environment that celebrates diversity and promotes modern society. Our benefits package includes a generous pension contribution, annual performance-related bonus, share schemes, and a range of wellbeing initiatives.