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Musculoskeletal Care Coordinator
2 months ago
Position Overview
Musculoskeletal Care Coordinator (Patient Support Specialist)
Are you ready to be the initial point of contact for patients seeking care?
The Sussex Community NHS Foundation Trust is in search of exceptional coordinators who can facilitate quality care for our patients. We refer to our coordinators as Patient Support Specialists (PSS).
Patient Support Specialists play a crucial role in the Sussex MSK Partnership service, which assists individuals dealing with musculoskeletal (MSK) conditions. This service guides patients through their care options and offers support for those requiring assessment, diagnosis, and treatment. Our service caters to individuals across various regions with musculoskeletal issues.
Our goal is to simplify the care process for patients by providing a single point of contact as conveniently located as possible.
Key Responsibilities
This is a full-time position ( hours per week) with a standard working schedule of Monday to Friday. We welcome applications from candidates interested in part-time opportunities, and we can accommodate flexible working arrangements, though full-day shifts ( hours per day) are required.
Primary Duties
- Patient Support Specialists serve as the initial contact for our patients, managing patient information daily and collaborating within small teams to ensure seamless care experiences.
- Effective communication is essential in this telephone-based role, as you will liaise with local healthcare providers, hospitals, community staff, and clinicians to ensure patients receive timely and appropriate services.
- Our Patient Support Specialists will alternate their work between the physiotherapy departments at two designated hospitals.
The successful candidate will be employed by Sussex Community NHS Foundation Trust while working within the Sussex MSK Partnership service.
About Our Organization
We are the primary provider of community health services across East and West Sussex. Our dedicated team of 6,000 professionals serves a diverse population, delivering essential medical, nursing, and therapeutic care to both adults and children.
Our Trust's vision is to provide outstanding care at the community level, assisting individuals in planning, managing, and adapting to health changes while supporting the reduction of avoidable hospital admissions and minimizing hospital stay durations.
We offer a range of opportunities across our extensive services, including medical, clinical, support, and administrative roles.
Why Join Us?
- Positive feedback from the NHS Staff Survey, highlighting our commitment to compassionate culture, leadership, and staff wellbeing.
- Diverse working environments, including community settings, patient homes, and various facilities across the region.
- Supportive and flexible working arrangements, including part-time, flexible hours, and retirement options.
- Comprehensive training and development opportunities.
- Research initiatives.
- Affordable workplace nurseries available in select locations.
- Active staff networks promoting diversity and inclusion.
- Accredited as a Disability Confident Leader, dedicated to fostering inclusive workplaces.
- Recognized as a Veteran Aware Trust, achieving accreditation from relevant healthcare alliances.
- Located in beautiful Sussex, with convenient access to natural landscapes.
- Access to a variety of benefits and discounts for NHS staff.
Job Responsibilities
The Sussex MSK Partnership is a collaborative service we provide with our partners, serving communities in the central Sussex area. For more information, please refer to our official resources.
We actively encourage applications from individuals who identify as LGBTQ+, disabled, and those from diverse backgrounds.
Qualifications
Essential
- NVQ Level 3, Certificate of Higher Education, or equivalent experience.
Previous Experience
Essential
- Experience in an administrative capacity.
- Experience working within a professional team.
- Experience in customer service or related fields.
- Intermediate proficiency in Word, Excel, and Outlook.
Desirable
- Experience with patient confidentiality and data protection.
- Familiarity with patient administration systems and appointment scheduling.
- Experience managing challenging conversations over the phone.
- Understanding of care principles, including patient confidentiality.
Skills
Essential
- Strong communication skills, both in person and over the phone, with a diverse range of individuals.
- Professional telephone etiquette and call management.
- Excellent listening abilities, with a focus on maintaining attention and managing distractions.
- Effective planning and organization skills to meet service performance indicators and deadlines.
- Meticulous approach to accurate information recording and data entry.
Personal Qualities
Essential
- Demonstrated reliability in attendance and punctuality.
- Understanding of equal opportunity issues.
- Ability to handle situations with empathy and consideration.
- Willingness to work flexibly across various locations.
