Digital Transformation Leader

5 days ago

London, Greater London, United Kingdom EXL Service Full time
About the Role

We are seeking a highly skilled Digital Transformation Leader to join our team at EXL Service. As a key member of our organization, you will be responsible for driving digital transformation initiatives for our clients, leveraging AI and customer experience (CX) strategies to drive business growth and improve operational efficiency.

Key Responsibilities
  • Define and implement digital CX and AI strategies to drive business growth and improve operational efficiency
  • Lead opportunity identification and solution design for AI and data-led transformation opportunities in CX and broader digital transformation space
  • Develop and implement go-to-market strategies for digital CX and AI solutions
  • Manage P&L for digital consulting projects and ensure successful project delivery
  • Collaborate with cross-functional teams to generate innovative AI and CX solution opportunities
  • Develop and maintain deep relationships with client stakeholders to demonstrate thought leadership and drive business growth
Requirements
  • 12+ years of proven track record in leading CX transformation and driving P&L of digital teams
  • Significant industry/domain experience in Banking, Financial Services, and Insurance
  • Strong expertise in one or more CCaaS solutions like NICE, Genesys, AWS
  • Range of capabilities to manage inbound and outbound customer interactions across various channels
  • P&L Management for digital consulting projects for the target business area
What We Offer
  • A competitive salary with a generous bonus
  • Private healthcare, critical illness life assurance, income protection insurance, and a rewarding pension
  • A Cycle Scheme to save money on bikes and cycling accessories
  • A wide range of professional and personal development opportunities
  • An Employee Stock Purchase Plan (ESPP)
  • A flexible hybrid working model to live a balanced, healthy lifestyle

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