Quality Assurance Specialist

4 weeks ago


Wakefield, Wakefield, United Kingdom Gallagher Full time
About the Role

We are seeking a highly skilled Quality Advisor to join our team at Gallagher. As a Quality Advisor, you will play a crucial role in ensuring adherence to scripts, standard operating procedures (SOPs), and regulatory disclosure requirements across various areas of our business.

Key Responsibilities
  • Monitor, validate, and verify audits conducted to ensure accuracy and consistency of marking.
  • Provide accurate, constructive feedback to colleagues to improve call quality and customer experience.
  • Build relationships with key stakeholders within the business to identify trends and areas of risk.
  • Conduct accurate audits in line with our monitoring requirements and verify an agreed sample of all files/calls audited.
  • Report on branch audit results, provide feedback to team members, and develop remedial action plans to address findings.
  • Recognise any significant risks to the business and highlight as appropriate.
  • Support with project work and help build a strong platform for implementing change and consistency.
About You

We are looking for someone with previous experience working in a QA role, preferably in the insurance or financial services sector. You should have a deep knowledge of the principles of Quality Assurance and strong working knowledge of current compliance practices and techniques.

You will also need to have excellent interpersonal skills, strong team leadership, and the ability to motivate and develop staff. A full grasp of business processes and the ability to offer solutions, along with a proven record working to targets within a regulated, measurable framework, are also essential.

What We Offer

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including a minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. We also offer a defined contribution pension scheme, life insurance, income protection, and health cash plan or private medical insurance.



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