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Luxury Jewellery Expert
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Steven Stone is a renowned leader in British fine jewellery, with a legacy spanning over 80 years. Our commitment to excellence has earned us a reputation for bespoke engagement rings, precious gemstone jewellery, and exceptional customer service.
Job SummaryWe are seeking a highly motivated and experienced Senior Jewellery Specialist to join our vibrant team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining the highest standards of merchandising and showroom presentation.
Key Responsibilities- Clienteling: Build and maintain strong relationships with our valued clients, understanding their needs and preferences to provide tailored solutions.
- Sales Performance: Meet and exceed sales objectives and key performance indicators (KPIs) to drive business growth.
- Client Inquiries: Effectively manage client inquiries, providing accurate and timely responses to ensure exceptional customer satisfaction.
- Transaction Management: Handle transactions of varying value with equal enthusiasm and attention to detail, ensuring a seamless customer experience.
- Merchandising and Showroom Standards: Maintain exemplary merchandising and showroom standards, ensuring a visually appealing and engaging customer environment.
- Self-Motivation: Demonstrate self-motivation and ability to work independently, with a strong desire to contribute to our continued success.
- Industry Knowledge: Possess knowledge of fine diamonds, gems, luxury jewellery, and high-value items, with a keen eye for detail.
- Retail and Sales Experience: Bring a strong background in retail and sales, with excellent customer service skills and a professional demeanor.
- Attention to Detail: Demonstrate keen attention to detail, ensuring accuracy and precision in all aspects of the role.
- Flexibility and Reliability: Show flexibility and reliability, with a strong commitment to meeting deadlines and delivering results.
FGA, DGA, Graduate Gemmologist (GIA), Graduate of Diamonds (GIA), Accredited Jewellery Professional or similar qualifications are preferred.
What We Offer- Regular Performance Reviews: Enjoy regular performance reviews with opportunities for advancement and professional growth.
- Comprehensive Training: Participate in comprehensive training programs to enhance your skills and knowledge.
- Inclusive Work Culture: Join a vibrant and inclusive work culture that values teamwork and collaboration.
- Generous Annual Leave: Enjoy a generous annual leave package, including 20 days plus birthday and bank holidays.
We offer a competitive salary and commission structure, reflecting our commitment to your professional growth and the value you will bring to Steven Stone.
