Field Service Manager
2 weeks ago
Crown Equipment Corporation is a leading manufacturer of electric lift trucks, with a reputation for exceptional product design, engineering, and manufacturing. Our goal is to provide customers with the safest, most efficient, and ergonomic forklift trucks possible.
We support customers with a wide selection of electric forklift trucks, ranging from pallet trucks to very narrow-aisle VNA trucks. Our brand promise is to provide customers with superior value through our products and services.
Quality and performance are the foundation of our success. We cultivate a culture of passionate people and inspired innovation, with a focus on employee training and development.
Job DescriptionThe Field Service Manager is responsible for managing a team of highly skilled service engineers, with the primary responsibility for enhancing the quality of services provided to our customers. This role involves managing and improving Field Service activities in line with company objectives, ensuring all activities are accomplished in the safest and most effective manner to deliver a high level of customer satisfaction and maximum commercial benefit to Crown and its customers.
Key Responsibilities- Manage and improve Field Service activities in line with company objectives.
- Ensure all activities are accomplished in the safest and most effective manner.
- Deliver a high level of customer satisfaction and maximum commercial benefit to Crown and its customers.
- Manage and develop a team of highly skilled service engineers.
- Monitor and control internal service costs.
- Ensure all claims are reviewed prior to submission and are processed within set timescales.
- Manage invoice queries in a timely manner.
- Recent and relevant experience of working in the forklift truck service environment.
- Proven track record of the management of remote working teams.
- People management systems and processes.
- Customer service standards.
- Excellent communication skills, ability to influence and use diplomacy with clients and colleagues.
- Ability to interpret statistical data to identify trends and present findings.
- Training and mentoring of Engineers/staff.
- Educated with an ability to achieve a grade C in English and maths at GCSE.
- Commitment to continuing personal and professional development.
- Excellent organisational skills, resourceful and solution driven.
- A high standard of accuracy and attention to detail.
- Ability to multi-task, prioritising workloads to work to tight deadlines.
- Consultation and negotiation skills.
- Flexibility to cope with diverse needs of the post.
- Highly motivated and possessing a resilience to work under pressure.
- Positive, personable and optimistic with a can-do attitude.
- Full UK driving licence.
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Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full timeJob Title: Field Service ManagerCrown Lift Trucks Ltd is seeking a highly skilled and experienced Field Service Manager to join our team. As a Field Service Manager, you will be responsible for leading a team of service engineers and ensuring the delivery of exceptional service to our customers.Key Responsibilities:Lead a team of service engineers to ensure...
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Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full timeJob Title: Field Service ManagerCrown Lift Trucks Ltd is seeking a highly skilled and experienced Field Service Manager to join our team. As a Field Service Manager, you will be responsible for leading a team of service engineers and ensuring the delivery of exceptional service to our customers.Key Responsibilities:Lead a team of service engineers to ensure...
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3 weeks ago
Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full timeJob Title: Field Service ManagerCrown Lift Trucks Ltd is seeking a highly skilled and experienced Field Service Manager to join our team. As a Field Service Manager, you will be responsible for leading a team of service engineers and ensuring the delivery of exceptional service to our customers.Key Responsibilities:Lead a team of service engineers to ensure...
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4 weeks ago
Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full timeJob Title: Field Service ManagerCrown Lift Trucks Ltd is seeking a highly skilled and experienced Field Service Manager to join our team. As a Field Service Manager, you will be responsible for leading a team of service engineers and ensuring the delivery of exceptional service to our customers.Key Responsibilities:Lead a team of service engineers to ensure...
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Field Service Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full timeJob Title: Field Service ManagerCrown Lift Trucks Ltd is seeking a highly skilled and experienced Field Service Manager to join our team. As a Field Service Manager, you will be responsible for leading a team of service engineers and ensuring the delivery of exceptional service to our customers.Key Responsibilities:Lead a team of service engineers to ensure...
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2 weeks ago
Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full timeJob Title: Field Service ManagerWe are seeking an experienced Field Service Manager to join our team at Crown Lift Trucks Ltd. As a Field Service Manager, you will be responsible for leading a team of service engineers and ensuring the delivery of high-quality services to our customers.Key Responsibilities:Manage and motivate a team of service engineers to...
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Field Service Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full timeJob Title: Field Service ManagerWe are seeking an experienced Field Service Manager to join our team at Crown Lift Trucks Ltd. As a Field Service Manager, you will be responsible for leading a team of service engineers and ensuring the delivery of high-quality services to our customers.Key Responsibilities:Manage and motivate a team of service engineers to...
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Field Service Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Crown Equipment Corporation Full timeJob Title: Field Service ManagerResponsible for leading a team of skilled service engineers, focusing on enhancing the quality of services provided to customers. Key objectives include managing and improving Field Service activities in line with company goals, ensuring all activities are conducted safely and effectively to deliver high customer satisfaction...
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Field Service Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Crown Equipment Corporation Full timeJob Title: Field Service ManagerResponsible for leading a team of skilled service engineers, focusing on enhancing the quality of services provided to customers. Key objectives include managing and improving Field Service activities in line with company goals, ensuring all activities are conducted safely and effectively to deliver high customer satisfaction...
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2 weeks ago
Basingstoke, Hampshire, United Kingdom Crown Equipment Southeast Asia Full timeAbout Crown Equipment Southeast AsiaCrown Equipment Corporation has been a leading provider of material handling solutions for over 60 years. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry.Our goal is to provide our customers with the safest, most efficient, and ergonomic...
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Field Service Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom Crown Equipment Southeast Asia Full timeAbout Crown Equipment Southeast AsiaCrown Equipment Corporation has been a leading provider of material handling solutions for over 60 years. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry.Our goal is to provide our customers with the safest, most efficient, and ergonomic...
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Field Service Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom Crown Equipment Southeast Asia Full timeAbout Crown Equipment Southeast AsiaCrown Equipment Corporation has been a leading provider of material handling solutions for over 60 years. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry.Our goal is to provide our customers with the safest, most efficient, and ergonomic...
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Field Service Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Crown Equipment Corporation Full timeAbout Crown Equipment CorporationCrown Equipment Corporation is a leading manufacturer of electric lift trucks, with a reputation for exceptional product design, engineering, and manufacturing. Our goal is to provide customers with the safest, most efficient, and ergonomic forklift trucks possible.We support customers with a wide selection of electric...
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Field Service Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Crown Equipment Corporation Full timeAbout Crown Equipment CorporationCrown Equipment Corporation is a leading manufacturer of electric lift trucks, with a reputation for exceptional product design, engineering, and manufacturing. Our goal is to provide customers with the safest, most efficient, and ergonomic forklift trucks possible.We support customers with a wide selection of electric...
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Field Service Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full timeAbout Crown Lift Trucks LtdCrown Lift Trucks Ltd is a leading provider of material handling solutions, with a reputation for exceptional product design, engineering, and manufacturing. Our goal is to provide customers with the safest, most efficient, and ergonomic forklift trucks possible.We support customers with a wide selection of electric forklift...
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Field Service Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full timeAbout Crown Lift Trucks LtdCrown Lift Trucks Ltd is a leading provider of material handling solutions, with a reputation for exceptional product design, engineering, and manufacturing. Our goal is to provide customers with the safest, most efficient, and ergonomic forklift trucks possible.We support customers with a wide selection of electric forklift...
