Store Operations Manager

7 days ago


Tunbridge Wells, Kent, United Kingdom Card Factory Full time

About the Role:

We are seeking a highly skilled and motivated individual to join our team as a Team Leader at Card Factory. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving their goals.

Key Responsibilities:

Deliver commercial growth by:

  1. Driving sales and revenue growth through effective store operations and customer engagement
  2. Developing and implementing strategies to increase customer loyalty and retention

Develop a team culture that puts the customer at the heart of everything we do by:

  1. Fostering a positive and inclusive team environment
  2. Providing coaching and development opportunities to team members

Lead the way for our store teams by:

  1. Providing guidance and support to team members in the absence of the Store Manager
  2. Leading by example and demonstrating a customer-centric approach

Requirements:

To be successful in this role, you will need:

  • Excellent leadership and communication skills
  • A customer-centric approach with a passion for delivering exceptional customer service
  • Strong commercial acumen with the ability to analyze sales data and make informed decisions
  • A positive and forward-thinking approach with a focus on continuous improvement


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