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Sales Associate

2 months ago


Greenhithe, Kent, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading retail company with a rich history and a portfolio of over 400 brands. We are committed to delivering exceptional customer experiences and driving sales through our team of dedicated sales associates.

The Role of Sales Associate

A customer-focused role that requires a passion for delivering outstanding service and driving sales through the provision of an individualized shopping experience.

The successful candidate will be accountable for delivering exceptional service to drive personal and business targets. This will involve inspiring customers through their knowledge and love of our products, as well as continuously learning and developing their service skills and product knowledge in our ever-changing retail environment.

Key Responsibilities:

  • To greet and engage with customers on arrival and answer any initial queries.
  • To assist customers with security tags and provide support on nearby tills if necessary.
  • To deliver a world-class customer experience that is unrivaled in the marketplace.
  • To display excellent attention to detail when helping to style customers and actively listening to their needs.
  • To introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty.
  • To resolve queries effectively face-to-face or on the telephone.
  • To maintain replenishment and achieve excellent stockroom and back-of-house standards to ensure product availability.
  • To maintain high standards of personal presentation.
  • To take an active role in supporting in-store events and providing ideas and feedback on ways to improve.
  • To maintain sophisticated retail and visual standards to capture the customers' imagination and drive sales.
  • To take an active role in loss prevention within the store.
  • To adhere to all health and safety policies at all times.

Requirements:

  • Relevant customer-facing experience that reflects the role.
  • A passion for working with customers to enhance their shopping experience.
  • A desire and ability to deliver sales against targets set.
  • Ability to communicate confidently with colleagues and customers.
  • To be a team player.