Service Desk Analyst

4 weeks ago


Warwickshire, United Kingdom Jumar Solutions Full time
Service Desk Analyst

We are seeking a skilled Service Desk Analyst to join our team at Jumar Solutions. As a Service Desk Analyst, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and ensuring seamless service delivery.

About the Role

This is a 12-month fixed-term contract, and you will be working in a hybrid environment, with 2 days per week onsite in Warwickshire. You will be part of a dynamic team that is passionate about delivering excellent customer service.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, and chat
  • Log, manage, and resolve incidents and requests in a timely manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge base articles to improve customer self-service
  • Communicate effectively with customers, suppliers, and internal stakeholders
Requirements

To be successful in this role, you will need:

  • Experience in a busy telephone-based customer services environment
  • Commercial experience in a 1st line service desk/helpdesk/technical support role
  • Professional and polite telephone manner
  • Proven customer service experience, ideally gained in a busy environment
  • Demonstrable analytical and problem-solving skills
  • Knowledge of IT on a professional level
What We Offer

We offer a competitive salary, excellent benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.


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