Service Desk Analyst
4 weeks ago
We are seeking a skilled Service Desk Analyst to join our team at Jumar Solutions. As a Service Desk Analyst, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and ensuring seamless service delivery.
About the RoleThis is a 12-month fixed-term contract, and you will be working in a hybrid environment, with 2 days per week onsite in Warwickshire. You will be part of a dynamic team that is passionate about delivering excellent customer service.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, and chat
- Log, manage, and resolve incidents and requests in a timely manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge base articles to improve customer self-service
- Communicate effectively with customers, suppliers, and internal stakeholders
To be successful in this role, you will need:
- Experience in a busy telephone-based customer services environment
- Commercial experience in a 1st line service desk/helpdesk/technical support role
- Professional and polite telephone manner
- Proven customer service experience, ideally gained in a busy environment
- Demonstrable analytical and problem-solving skills
- Knowledge of IT on a professional level
We offer a competitive salary, excellent benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
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