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Customer Support Specialist

2 months ago

Llanelli, Carmarthenshire, United Kingdom Red Recruitment Full time £23,400

Red Recruitment is seeking dedicated Customer Support Specialists to join our esteemed client, a recognized leader in customer management services that has received prestigious GOLD accolades from both Investors in People and Investors in Customers.

This organization collaborates with energy and utility providers, assisting clients who are facing financial challenges.


Benefits and Package for a Customer Support Specialist:

Work Schedule:
Full-time

Employment Type:
Permanent

  • Complimentary parking
  • Health and wellness initiatives
  • Incentive program (quarterly bonuses)
  • Opportunities for overtime
  • Internal recognition programs with financial rewards
  • Pension plan
  • 33 days of annual leave (inclusive of public holidays and personal celebrations)
  • Social gatherings including seasonal parties
  • Comprehensive support and training
  • Opportunities for career advancement

Key Responsibilities of a Customer Support Specialist:

  • Assisting clients in identifying sustainable solutions for managing their energy or utility expenses
  • Guiding customers in formulating feasible payment arrangements
  • Utilizing various communication methods, including phone and digital platforms, to engage with clients
  • Exhibiting strong listening skills, with a compassionate and practical approach to customer situations

Essential Skills and Experience of a Customer Support Specialist:

  • Friendly and approachable telephone demeanor
  • Experience with digital communication tools
  • Commitment to providing an exceptional customer experience