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Technical Solutions Manager
2 months ago
Job Title: Technical Solutions Manager
Location: Remote
About GTT: GTT is a leading provider of global connectivity and cloud networking solutions. We operate a global Tier 1 internet network and offer a comprehensive suite of cloud networking and managed solutions.
Job SummaryWe are seeking an experienced Technical Solutions Manager to join our team. The successful candidate will be responsible for delivering technical solutions to our customers, ensuring high-quality service delivery and customer satisfaction.
Key Responsibilities- Own the technical integrity of customer solutions, understanding the wider context and aligning with business objectives.
- Develop and present client solutions to leadership and technical teams.
- Lead and assess risks imposed by technical solutions, advising clients on security standards and best practices.
- Contribute technical responses to RFI and RFPs, assisting customers with security and network audits.
- Interact with Sales, Field, and Central Operational teams to ensure high-quality service delivery.
- Deliver Professional Services engagements in-line with agreed scope, monitoring industry networking updates and best practices.
- Own the customer solution lifecycle, highlighting and managing risks, issues, and changing requirements.
- Assist in creating service reports and attending regular service review meetings.
- Act as primary technical interface for customers, addressing high-level concerns and interpreting change requirements.
- Ensure services meet agreed service levels, with necessary IT service management processes, OLA's, and contracts in place.
- Working knowledge of technology methodologies such as ITIL.
- Profound understanding and working experience in the security area (SASE, DLP, CASB, SaaS API, and SAAS inline, IDS/IPS, Sandboxing, etc…).
- Knowledge and working experience in cloud providers (Azure, AWS, Google).
- Demonstrable experience of turning business requirements into architectural building blocks.
- Demonstrable awareness of the financial impact of strategic/operational decisions and ability to identify opportunities for cost reductions.
- Experience of working on major international and global accounts.
9:00 AM to 5:30 PM with occasional out-of-hours work required for critical activities. Occasional travel to customer sites, with international travel possible.
