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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom Sunbelt Rentals UK Full time
About The Role

CUSTOMER SERVICES - IT'S A PEOPLE THING

We're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and in-person
  • Resolve customer complaints and issues in a professional and courteous manner
  • Upsell and cross-sell products and services to customers
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers

Requirements:

  • Proven experience in a customer-facing role, preferably in a rental or equipment industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

About Us:

Sunbelt Rentals UK is a leading equipment rental company, providing a wide range of solutions to various industries. We're committed to delivering exceptional customer service and support to our clients, and we're looking for talented individuals to join our team.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance