Programme Coordinator

6 days ago


Farringdon, United Kingdom PLACE 2 BE Full time
About the Role

We are seeking a highly organised and detail-oriented Programme Coordinator to join our team at Place2Be. As a key member of our professional qualifications team, you will be responsible for overseeing the smooth operation and success of our programmes.

Key Responsibilities:
  • Collaborate with the Programme Manager to oversee the delivery of our professional qualifications programmes.
  • Manage course scheduling, venue booking, trainer arrangements, and online booking systems.
  • Maintain and update programme content and learning resources on e-learning platforms.
  • Coordinate with the Data & Finance Officer to ensure accurate student and course booking details.
  • Handle student registration with accrediting bodies, manage work submissions, and process documents for moderation and verification.
  • Issue completion letters and certificates to students and ensure website information is accurate.
  • Promote training courses to boost applications and confirmed attendees.
Customer Engagement & Student Experience:
  • Serve as a key point of contact for enquiries about our professional qualifications, responding within 5 working days.
  • Communicate important information to students before, during, and after their courses.
  • Address safeguarding concerns, student complaints, or additional support requests by escalating issues to the Programme Manager and Programme Lead.
Programme Reporting and Evaluation:
  • Create and manage feedback surveys for students and trainers to assist in programme evaluation.
  • Track student progress and ensure accurate attendance records.
  • Generate monthly reports for the Programme Manager, providing insights on programme delivery, attendance, and progress against KPIs.
General Responsibilities:
  • Contribute to the development and improvement of administrative processes.
  • Build positive relationships with internal departments such as Placements, Finance, and IT.
  • Uphold Place2Be's values of Perseverance, Integrity, Compassion, and Creativity.

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.



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