Head of Digital Transformation
1 month ago
Capgemini's Intelligent Customer Operations practice is inspired by the lessons of the pandemic. Our vision combines human and digital elements to enable the "always on" lifestyle and embodies the spirit of the digital-native customer. We focus on customer experience outcomes, integrating humans and machines to deliver end-to-end services. Our practice offerings cover the customer lifecycle of attraction, delight, and retention.
Your Role- Assess existing processes and technology to identify opportunities for implementing new CX methodologies with client stakeholders.
- Create technical and resourcing business cases aligned to client objectives.
- Present at senior leadership team sessions on existing and prospective new client engagements.
- Design, plan, and develop complex business solutions that include digital platform technologies and Intelligent Automation.
- Develop and deliver solutions by responding to client RFI/RFPs where Digital Transformation opportunities are present.
- Business consulting experience with a professional services organization.
- Large-scale BPO transformation and/or professional services experience.
- Experience with solutions for contact centers and digital channels.
- Ability to create client proposals using various data points.
- Management of CX consultants or process transformation/improvement teams.
- Ability to create contact center/CX solutions that support client objectives.
- Understanding of the latest technology trends in the contact center and digital transformation markets.
- Clear understanding of deflection and automation techniques within the contact center and CX space.
- Development of relevant CX solutions for implementation, such as chatbots and conversational AI.
- Experience handling different contact center processes, including inbound, outbound, sales, and marketing campaigns.
- Experience working on integrated contact center environments with technology for delivery and service management, WFM, learning, reporting, and analytics, and quality.
To be successfully appointed to this role, you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside the UK within the last 3 years, further checks may be required.
About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. We are a responsible and diverse group of 340,000 team members in more than 50 countries. With our strong 55-year heritage, we are trusted by our clients to unlock the value of technology to address their entire breadth of business needs.
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Head of Digital Transformation
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is at the forefront of digital transformation, combining human and machine capabilities to deliver exceptional customer experiences. As a key member of our team, you will play a crucial role in shaping the future of customer operations, driving innovation, and delivering business...
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Head of Digital Transformation
1 month ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a seasoned professional to lead our digital transformation efforts. As a key member of our team, you will be responsible for driving innovation and excellence in customer operations, leveraging cutting-edge technologies to deliver end-to-end services and enhance customer...
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Head of Digital Transformation
1 month ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a seasoned professional to lead our digital transformation efforts. As a key member of our team, you will be responsible for driving innovation and excellence in customer operations, leveraging cutting-edge technologies to deliver end-to-end services and enhance customer...
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Head of Digital Transformation
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is at the forefront of digital transformation, combining human and machine capabilities to deliver exceptional customer experiences. As a key member of our team, you will play a crucial role in shaping the future of customer operations, driving innovation, and delivering business...
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Head of Digital Transformation
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is inspired by the lessons of the pandemic. Our vision combines human and digital elements to enable an "always on" lifestyle, reflecting the spirit of the digital-native customer. We prioritize the customer experience, crafting three offers that integrate humans and machines to deliver...
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Head of Digital Transformation
1 month ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is inspired by the lessons of the pandemic. Our vision combines human and digital elements to enable an "always on" lifestyle, reflecting the spirit of the digital-native customer. We prioritize the customer experience, crafting three offers that integrate humans and machines to deliver...
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Head of Digital Transformation
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Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is inspired by the lessons of the pandemic. Our vision combines human and digital elements to enable an "always on" lifestyle, reflecting the spirit of the digital-native customer. We prioritize the customer experience, crafting three offers that integrate humans and machines to deliver...
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Head of Digital Transformation
3 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is inspired by the lessons of the pandemic. Our vision combines human and digital elements to enable an "always on" lifestyle, reflecting the spirit of the digital-native customer. We prioritize the customer experience, crafting three offers that integrate humans and machines to deliver...
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Head of Digital Transformation
1 month ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a seasoned professional to lead our digital transformation efforts. As a key member of our team, you will be responsible for driving innovation and excellence in customer operations, leveraging cutting-edge technologies to deliver end-to-end services and enhance customer...
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Head of Digital Transformation
1 month ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is seeking a seasoned professional to lead our digital transformation efforts. As a key member of our team, you will be responsible for driving innovation and excellence in customer operations, leveraging cutting-edge technologies to deliver end-to-end services and enhance customer...
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Head of Digital Transformation
3 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is at the forefront of digital transformation, leveraging the lessons of the pandemic to create a human-digital hybrid that enables the "always on" lifestyle. Our vision combines the best of both worlds to deliver end-to-end services that support customer experience outcomes. We cover the...
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Head of Digital Transformation
3 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is at the forefront of digital transformation, leveraging the lessons of the pandemic to create a human-digital hybrid that enables the "always on" lifestyle. Our vision combines the best of both worlds to deliver end-to-end services that support customer experience outcomes. We cover the...
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Head of Digital Transformation
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is inspired by the lessons of the pandemic. Our vision combines human and digital elements to enable an "always on" lifestyle, reflecting the spirit of the digital-native customer. We prioritize the customer experience, crafting three offers that integrate humans and machines to deliver...
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Head of Digital Transformation
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is inspired by the lessons of the pandemic. Our vision combines human and digital elements to enable an "always on" lifestyle, reflecting the spirit of the digital-native customer. We prioritize the customer experience, crafting three offers that integrate humans and machines to deliver...
-
Head of Digital Transformation
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is inspired by the lessons of the pandemic. Our vision combines human and digital elements to enable an "always on" lifestyle, reflecting the spirit of the digital-native customer. We prioritize the customer experience, crafting three offers that integrate humans and machines to deliver...
-
Head of Digital Transformation
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the JobCapgemini's Intelligent Customer Operations practice is inspired by the lessons of the pandemic. Our vision combines human and digital elements to enable an "always on" lifestyle, reflecting the spirit of the digital-native customer. We prioritize the customer experience, crafting three offers that integrate humans and machines to deliver...
-
Head of Digital Transformation and Innovation
2 months ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is at the forefront of digital transformation, leveraging the lessons of the pandemic to create a human-digital hybrid that enables the 'always on' lifestyle. Our vision combines the best of both worlds to deliver end-to-end services that support customer experience outcomes.Key...
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Head of Digital Transformation and Innovation
2 months ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is at the forefront of digital transformation, leveraging the lessons of the pandemic to create a human-digital hybrid that enables the 'always on' lifestyle. Our vision combines the best of both worlds to deliver end-to-end services that support customer experience outcomes.Key...
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Head of Digital Transformation and Innovation
2 months ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is at the forefront of digital transformation, leveraging the lessons of the pandemic to create a human-digital hybrid that enables the 'always on' lifestyle. Our vision combines the best of both worlds to deliver end-to-end services that support customer experience outcomes.Key...
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Head of Digital Transformation and Innovation
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is at the forefront of digital transformation, leveraging the lessons of the pandemic to create a human-digital hybrid that enables the 'always on' lifestyle. Our vision combines the best of both worlds to deliver end-to-end services that support customer experience outcomes.Key...
