Tenancy Sustainment Specialist

3 weeks ago

South Shields, South Tyneside, United Kingdom Cumbria Community Homes Full time
Job Title: Tenancy Sustainment Officer

We are seeking a dedicated and compassionate Tenancy Sustainment Officer to join our team at Cumbria Community Homes. As a key member of our housing management team, you will play a vital role in providing intensive support to vulnerable tenants in the South Shields area.

Key Responsibilities:
  • Develop and deliver bespoke support programs for each tenant, focusing on their strengths and needs.
  • Build and maintain strong relationships with tenants, social housing providers, and external agencies.
  • Assist with housing benefit claims, rent reviews, and care support charges.
  • Provide advocacy and support for tenants in relation to housing matters.
  • Make referrals to organizations providing social, training, and employment opportunities.
  • Attend training courses to ensure continuous professional development.
Requirements:
  • Previous experience in tenancy and housing management.
  • Full clean UK driving license and access to a car.
  • Computer literacy and knowledge of safeguarding adults and children.
  • Ability to work independently and as part of a team.
What We Offer:
  • Part-time, permanent position with flexible working hours.
  • Opportunity to work from home and in the office.
  • Competitive hourly rate of £44.

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