Service Desk Support Specialist
2 days ago
Network IT is seeking a skilled Service Desk Analyst to join our client's team in Weston-Super-Mare. This is an exciting opportunity to be part of a growing business that is expanding its Service Desk operations.
Key Responsibilities:
* Provide exceptional customer service via email and telephone
* Utilize Service Desk software such as Heat/Service Now/FreshService
* Support MS Windows (10 & 11), MS Office 365, and Teams
* Develop strong relationships with customers at all levels
* Demonstrate outstanding technical skills and problem-solving abilities
Requirements:
* Proven experience in a customer-facing role, preferably in a Service Desk environment
* Familiarity with Service Desk software and technical support tools
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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