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Network Engineer
2 months ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Identify Solutions. As a 3rd Line Engineer, you will be responsible for providing top-notch technical support to our clients, efficiently diagnosing and resolving escalated issues, and maintaining high levels of customer service.
Key Responsibilities:
- Provide technical support to clients via phone, email, or remote access
- Diagnose and resolve complex technical issues related to HPE server/SAN infrastructures, Hyper-V, VMware, Windows Server/Desktop OS, Office 365, and other technologies
- Maintain accurate and detailed support notes and update customer documentation
- Collaborate with internal teams to ensure seamless service delivery
- Stay up-to-date with industry developments and best practices to continuously improve technical skills
Requirements:
- Minimum 2 years of experience in a Managed Service Provider environment
- Strong technical skills in Windows OS and Office 365
- Excellent communication and problem-solving skills
- Valid UK driving license
What We Offer:
- Fully funded training plans to enhance technical skills
- Flexible working arrangements to balance work and personal life
- Opportunities for career growth and professional development