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Network Engineer

2 months ago


Bridgend, Bridgend county borough, United Kingdom Identify Solutions Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Identify Solutions. As a 3rd Line Engineer, you will be responsible for providing top-notch technical support to our clients, efficiently diagnosing and resolving escalated issues, and maintaining high levels of customer service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or remote access
  • Diagnose and resolve complex technical issues related to HPE server/SAN infrastructures, Hyper-V, VMware, Windows Server/Desktop OS, Office 365, and other technologies
  • Maintain accurate and detailed support notes and update customer documentation
  • Collaborate with internal teams to ensure seamless service delivery
  • Stay up-to-date with industry developments and best practices to continuously improve technical skills

Requirements:

  • Minimum 2 years of experience in a Managed Service Provider environment
  • Strong technical skills in Windows OS and Office 365
  • Excellent communication and problem-solving skills
  • Valid UK driving license

What We Offer:

  • Fully funded training plans to enhance technical skills
  • Flexible working arrangements to balance work and personal life
  • Opportunities for career growth and professional development