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Business Intelligence Analyst
2 months ago
About the Role
TalkTalk is seeking a highly skilled Data Scientist to join our team. As a Data Scientist, you will play a key role in driving business decisions with data-driven insights.
Key Responsibilities
- Design and test business hypotheses to identify and implement new trigger-based campaigns to solve core business challenges.
- Deliver churn, satisfaction, and revenue improvement using machine learning to industrialize predictive and prescriptive models and segmentations.
- Work closely with stakeholders to understand customer needs and develop data-driven solutions.
- Collaborate with cross-functional teams to increase customer satisfaction and value.
Requirements
- Bachelor's or Master's degree in a numerate discipline (Mathematics, Statistics, Computer Science, or Engineering).
- Strong experience in customer analytics and insight.
- Proficient in SQL and at least one of the following: Python, R, or Scala.
- Expert in statistical modeling, including k-means segmentation, multiple regression, factor analysis, time-series forecasting, and gradient boosting.
- Ability to build strong personal relationships and trust with business and technical colleagues.
- Skilled in communicating complex insights succinctly and clearly.
Desirable Skills
- Experience in the Telecommunications sector.
- Background in agency or consultancy.
- Experience in deep learning, neural networks, reinforcement, and adaptive learning.
- Experience in digital data sets, e.g., social listening and social network analysis, plus natural language processing.
- Familiarity with Cloud platforms (Microsoft Azure, GCP, or AWS) and data visualization using Power BI.
- Experience in Marketing ROI initiatives such as Econometrics, Marketing Mix Modeling, Attribution.
What We Offer
- Electric car charging points available at our HQ.
- Heavily subsidized meals in the TalkTalk HQ Soapworks office in Salford.
- Access to the Perks at Work platform, which gives you hundreds of discounts on high street brands.
- Flexible dynamic working is part of who we are at TalkTalk, so please talk to us about how you like to work.
