EMEA Content Specialist

3 weeks ago

Uxbridge, United Kingdom Canon Full time

We are thrilled to announce an opportunity within Canon EMEA for a Content Specialist to join our customer service division on a fixed-term contract. In this role, you will be responsible for crafting engaging content that enhances our customers' experiences and supports their journey. The materials you develop will also bolster our team's ability to deliver exceptional customer service.

What We Offer

At Canon, we prioritize your growth and development, providing you with the necessary support and encouragement from colleagues who share your aspirations. We are committed to investing in your professional journey, ensuring you have the tools to learn and advance in your role. You will work with leaders who empower you to explore innovative ideas and a team that values open knowledge sharing.

Our vision at Canon is to foster an inclusive and equitable culture where every employee is valued and can thrive both personally and professionally.

We also uphold a strong commitment to sustainability, guided by our Kyosei philosophy, which emphasizes collaborative living and working for the common good, focusing on minimizing our environmental footprint and creating opportunities for positive social impact.

Here are some of the benefits we provide to support the well-being of our employees:
Salary: Competitive, based on experience, plus an annual bonus.

  • Annual bonus and salary review
  • Hybrid working model - 3 days in the office and 2 days remote
  • A minimum of 25 days of personal leave annually, with options for additional holiday purchase
  • Comprehensive pension scheme
  • Private healthcare and extensive medical coverage
  • Discounts of up to 38% on Canon products
  • Flexible benefits program
  • Complimentary on-site parking
  • Subsidized dining options
  • On-site coffee shop with affordable prices
  • Discounted gym memberships
  • Partnership with mental health support organizations
  • Excellent transport links
  • Opportunities for learning and development

Your Responsibilities

As our dedicated Content Specialist for EMEA Customer Services, you will assist our team with the following:

  • Content Development – Create materials that enhance our customers' self-service capabilities and improve operational efficiency.
  • Content Management – Ensure our customers have access to the most current content through regular updates, removals, and translations.
  • Stakeholder Engagement – Maintain positive relationships with stakeholders across various countries to ensure successful content delivery.
  • Service Level Agreement Management – Ensure content is published within agreed timelines to keep our customers informed and satisfied.

Qualifications

Language Skills:

  • Proficient in written and spoken English.
  • Ability to independently create customer-facing content.
  • Additional European languages are a plus.

Profile & Personal Attributes:

  • Exceptional attention to detail and accuracy, with the ability to manage multiple tasks simultaneously and an innovative mindset.
  • Familiarity with Microsoft Office tools, content management systems, knowledge management systems, and/or Jira is advantageous.
  • A collaborative team player who embraces challenges and is passionate about achieving results.
  • We value innovation and creative thinking within our Customer Services team, encouraging you to explore new methods to reach our objectives while providing you with the opportunity to grow and advance your career at Canon.

Key Competencies for the Role:

  • Attention to detail
  • High standards of accuracy and timely delivery
  • Effective communication skills
  • Customer-focused approach
  • Strong planning and organizational skills
  • Adaptability
  • Proactive mindset

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