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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Inbound Contact Centre team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to their queries and resolving issues in a timely and professional manner.
Key Responsibilities- Respond to inbound customer contacts/queries via phone, email, or online chat, providing advice, guidance, and services/solutions to meet customer needs.
- Ensure all transactions with customers are accurately recorded on their computer-based records.
- Process all documentation resulting from customer contacts, ensuring information is passed to colleagues to action.
- A competitive salary of £23,480, equivalent to over £12.04 per hour.
- 25 days holiday plus Bank Holidays, plus never work your birthday.
- Free onsite parking.
- Free Healthcare cashback Plan, with 24/7 access to remote GP Services.
- A comprehensive induction and training period, ensuring you are confident when speaking with customers.
- Dedicated Team Leader support.
- First-class customer service skills, with the ability to provide a great service naturally.
- Excellent listening and communication skills, both written and verbal.
- Working knowledge of Outlook, Excel, and Word.
- Able to carry out instructions quickly and accurately, with the confidence to ask if unsure.
- Good organisational skills, with the ability to work to deadlines.
Residential Management Group Ltd is a leading provider of property management services, with a strong focus on customer satisfaction. We are committed to providing a supportive and inclusive work environment, where our employees can thrive and develop their careers.
