Customer Service Returns Assistant

7 days ago


Glasgow, Glasgow City, United Kingdom Europcar Full time

Job Overview

Europcar is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Returns Assistant. As a key member of our vehicle returns team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.

Key Responsibilities

  • Provide world-class customer service to our customers at every stage of the rental process.
  • Work in a fast-paced environment to assist customers in our car parks.
  • Collaborate with our team to resolve customer queries and concerns.
  • Ensure all customer interactions are handled in a professional and courteous manner.

Requirements

  • A full, valid clean driving licence, with a minimum of 4 years driving experience.
  • Excellent communication and face-to-face interpersonal skills.
  • Ability to work as part of a team in a fast-paced environment.
  • Flexibility in working hours, including availability during the day, evenings, and weekends.

What We Offer

  • Competitive basic salary.
  • Bonus earnings potential.
  • Starting 5.6 weeks holiday (including bank holidays).
  • Enhanced maternity and adoption leave (subject to service and earning qualifications).
  • Pension.
  • Discounted car hire rates across our network.
  • 20% discount on EE mobile phone contracts.
  • Confidential legal and support service through BUPA.
  • Career progression and development.

Key Skills

  • A full, valid clean driving licence, with a minimum of 4 years driving experience.
  • Excellent communication and face-to-face interpersonal skills.
  • Ability to work as part of a team in a fast-paced environment.
  • Flexibility in working hours, including availability during the day, evenings, and weekends.


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