Customer Service Returns Assistant
7 days ago
Job Overview
Europcar is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Returns Assistant. As a key member of our vehicle returns team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.
Key Responsibilities
- Provide world-class customer service to our customers at every stage of the rental process.
- Work in a fast-paced environment to assist customers in our car parks.
- Collaborate with our team to resolve customer queries and concerns.
- Ensure all customer interactions are handled in a professional and courteous manner.
Requirements
- A full, valid clean driving licence, with a minimum of 4 years driving experience.
- Excellent communication and face-to-face interpersonal skills.
- Ability to work as part of a team in a fast-paced environment.
- Flexibility in working hours, including availability during the day, evenings, and weekends.
What We Offer
- Competitive basic salary.
- Bonus earnings potential.
- Starting 5.6 weeks holiday (including bank holidays).
- Enhanced maternity and adoption leave (subject to service and earning qualifications).
- Pension.
- Discounted car hire rates across our network.
- 20% discount on EE mobile phone contracts.
- Confidential legal and support service through BUPA.
- Career progression and development.
Key Skills
- A full, valid clean driving licence, with a minimum of 4 years driving experience.
- Excellent communication and face-to-face interpersonal skills.
- Ability to work as part of a team in a fast-paced environment.
- Flexibility in working hours, including availability during the day, evenings, and weekends.
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