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Retail Supervisor

2 months ago

West Bromwich, Sandwell, United Kingdom Utilita Energy Full time
Job Title: Retail Supervisor

Location: West Brom

Salary: £35,094

Hours: Monday – Saturday, Shift rotation basis

We are seeking a Retail Supervisor to join our team in our West Brom Retail Hub. As a Retail Supervisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our retail hub.

Key Responsibilities:

  • Provide excellent customer service and resolve customer queries in a timely and professional manner.
  • Manage and motivate a team of retail staff to achieve sales and customer service targets.
  • Ensure the retail hub is maintained to a high standard and that all equipment and systems are functioning correctly.
  • Work closely with the Energy Hub Manager to achieve business objectives and targets.
  • Develop and implement sales and customer service strategies to drive business growth and customer satisfaction.

Requirements:

  • Previous experience in a customer-facing role, preferably in a retail or sales environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work flexibly, including weekends and shift work.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A fun and rewarding work environment.

About Us:

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to our award-winning app and smart meters. Our customers use around 11% less energy than the average bill-paying household. We are committed to our operations being net zero by 2030 and are dedicated to educating customers on the cleanest and greenest ways to use energy.

Our Core Values:

Our core values are powerful, yet simple: Fairness, Smart and Sustainability. We believe in doing energy better and are passionate about making a positive impact on our customers and the environment.