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IT Support Specialist

2 months ago

Moreton in Marsh, Gloucestershire, United Kingdom Wanstor Full time

Wanstor, a multi-award winning IT service provider, is seeking a skilled 2nd Line Support Technician to join our dynamic team.

Key Responsibilities:

  • Provide onsite and remote technical support to hospitality and retail customers.
  • Diagnose and resolve complex IT issues escalated from 1st line support.
  • Stay updated on the latest technologies and industry trends through training and self-study.
  • Utilize technical expertise to continuously expand technical knowledge and skills.

Requirements:

  • Experience with Microsoft server operating systems and technologies.
  • Knowledge of user management through Active Directory.
  • Understanding of ITIL, incident, problem, and change management.

Benefits:

  • Two paid volunteer days per year to contribute to the community.
  • Participation in various social events organized throughout the year.
  • Access to Vitality health programs for overall wellbeing.

Work Arrangements:

  • Full-time, permanent position.
  • Hybrid remote work arrangement in a collaborative environment.