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Duty Manager

2 months ago

High Wycombe, Buckinghamshire, United Kingdom COREcruitment Full time

About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at COREcruitment. As a Duty Manager, you will be responsible for overseeing the front desk operations and ensuring that our guests receive the highest level of service.

Key Responsibilities

  • Monitor and support the front desk team to ensure seamless operations
  • Stay informed about hotel events and activities to provide exceptional guest experiences
  • Act as a host and provide top-notch customer service to our guests
  • Report to the Rooms Director and contribute to the overall success of the hotel
  • Train and develop a passionate team to deliver exceptional results

Requirements

  • Previous experience in luxury hotels, preferably in a similar role
  • Flawless communication skills, both written and spoken
  • Fluency in English, with the ability to communicate effectively with guests and colleagues
  • A natural team leader with a passion for delivering exceptional results
  • Experience with Opera and MARSHA systems is a plus

What We Offer

  • A competitive salary and service charge
  • Discounted rates throughout the group
  • Training and development opportunities to enhance your skills
  • On-site parking for your convenience