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Field Service Technician
2 months ago
Fusion People Ltd is seeking a skilled Field Service Engineer to join their team. As a Field Service Engineer, you will be responsible for performing break fix and maintenance on EPOS systems and tills in retail stores across North Wales.
Key Responsibilities- Perform troubleshooting and repair of EPOS systems and tills using diagnostic tools and technical expertise.
- Install, move, add, change, and remove hardware and software components as directed.
- Receive and update dispatch function with incident and order information, and provide detailed debriefing on all performed activities.
- Participate in regular hardware and software trainings to maintain technical expertise and receive certification.
- Proven track record of more than 1 year as a Service Technician.
- Successfully completed education in IT- or mechatronic/electronic-related profession.
- PC literacy and good knowledge and application of relevant tools and methods.
- Product knowledge of EPOS industry and basic ITIL skills preferred.
- Ability to lift and move heavy loads, stand most of the day, climb, bend, and stoop while working on equipment.
- Acceptance of exposure to the outside elements.
- Shift adaptability, including on-call rotation for evenings and weekends.
- Exceptional customer service skills.
- Ability to organize and inventory truck stock parts and tools.
- Sense of urgency, organizational skills, professional presence, and ability to work in a team environment.
Fusion People Ltd offers a competitive day rate and overtime opportunities, as well as a van, fuel card, mobile phone, and laptop to support your work. You will also receive classroom training with shadowing and be encouraged to participate in regular hardware and software trainings.
Contact Dav at the Bristol office for more information.
