IT Support Analyst
4 weeks ago
Position: IT Support Analyst
Contract Duration: 12 months
Location: Remote
Onsite work is required.
Essential Skills:
- IT Service Management (ITSM)
- Desktop Support
- Client Relations
Key Responsibilities:
We are seeking a meticulous IT Support Analyst with expertise in laptop refresh initiatives. The successful candidate will take charge of:
- Imaging New Devices:
- Prepare and configure new laptops using standardized imaging protocols.
- Ensure all necessary applications and settings are installed and operational.
- Conduct quality assurance assessments to verify that laptops adhere to organizational standards prior to deployment.
- Coordinating Refresh Schedules:
- Engage with users to arrange laptop refresh sessions.
- Clearly communicate the refresh timeline and expectations to users.
- Promptly address any inquiries or concerns from users in a professional manner.
- Updating Configuration Management Database (CMDB):
- Accurately record new hardware details in the CMDB.
- Ensure that all asset information, including serial numbers and user assignments, is up-to-date and accurate.
- Maintain comprehensive records of all modifications for auditing and tracking purposes.
- Supporting Data Migration:
- Assist users in backing up and transferring data from old laptops to new devices.
- Guarantee data integrity and confidentiality throughout the transfer process.
- Provide post-refresh assistance to resolve any issues related to the new laptops.
- Asset Disposal Management:
- Adhere to established protocols for the disposal of outdated laptops and IT assets.
- Ensure secure data erasure from devices prior to disposal.
- Manage asset disposal in accordance with company policies and environmental regulations.
- Efficiency in Refresh Operations:
- Maintain a high level of productivity by refreshing 10-15 laptops daily.
- Continuously seek opportunities to enhance the refresh process and improve operational efficiency.
- Minimize downtime and disruption for users during the refresh activities.
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