Deputy Boutique Director
3 weeks ago
The Deputy Boutique Director is a key role within our luxury retail team, responsible for overseeing the day-to-day operations of our boutique. This includes managing stock levels, ensuring excellent customer service, and driving sales performance.
Key Responsibilities:- Co-monitor sales targets and KPIs, and implement annual action plans to achieve business objectives.
- Provide monthly reporting to the Area Manager on sales, traffic, KPIs, and other key performance indicators.
- Behave as an Ambassador of the Brand, promoting our values and products to customers and colleagues alike.
- Implement an effective data capture and follow-up system for clients, prospects, and sales staff.
- Participate in team management with the Area Manager, including one-to-one meetings with sales staff, evaluating performance, and setting objectives.
- Co-analyze CRM activities within the boutique, ensuring data quality and accuracy.
- Ensure the boutique is properly maintained, including lighting, furniture, and stockroom organization.
- Implement and adhere to Piaget procedures, standards, and policies, ensuring compliance with sales, financial, and security procedures.
- Manage stock levels, including replenishing stock, maintaining stock controls, and ensuring good stock management.
- Lead daily and annual stock inventories, and manage in- and out-stock transfers.
- Responsible for after-sales procedures, including faulty goods, returns, and repairs.
- Organize a safe and clean stockroom and back office area.
- Prior management experience and background in luxury activities (retail or service) is required.
- Computer knowledge in Microsoft, with knowledge of SAP a plus.
- Ability to complete projects in a timely manner.
At Richemont, we value diversity and inclusivity, and we are committed to fostering untapped potential. Our true power lies in our similarities and rich diversity of arts, cultures, and human skills.
Selection Process: The selection process will consist of a 3-stage interview process, including an interview with the Human Resources Manager and UK Brand Director.
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