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Advanced Medical Administrative Assistant

2 months ago

Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

Position Overview

An exceptional opportunity exists for an Advanced Medical Administrative Assistant to join the Respiratory Administration team within a prominent healthcare institution.

This role is available on a fixed-term basis, with the possibility of secondments, contingent upon managerial approval.

The position entails a commitment of 6 months, with working hours distributed across weekdays.

The successful candidate will collaborate with a team of Medical Administrative Assistants responsible for managing the workload of the department's Consultants, ensuring the delivery of a high-quality service.

Applicants should possess a minimum of 4 GCSEs (grades 9 - 4 or C - A) or equivalent qualifications, along with RSA Stage 3 typing and word processing skills (or equivalent experience). Proficiency in MS Office applications and a qualification or progress towards NVQ Level 3 in Business/Medical Administration or AMSPAR is also required.

Strong organizational skills and the ability to prioritize a diverse workload are essential, as are excellent interpersonal skills and the capacity to communicate effectively with various staff members at all levels.

Key Responsibilities

The successful candidate will be responsible for producing precise clinical and general correspondence, frequently utilizing complex and sensitive medical terminology through audio transcription.

Additionally, the role involves responding to telephone inquiries from patients who may be anxious or distressed, addressing sensitive and challenging questions with care.

The selected individual will gain invaluable experience in the daily operations of a busy Medical Administrative office.

About the Team

The new team member will integrate into a dynamic group of Medical Administrative Assistants. This role is crucial in fostering the relationship between patients, the clinical team, and the Consultants. The team collaborates to manage the Consultants' workload effectively, ensuring a seamless service delivery.

Job Responsibilities

For a comprehensive list of duties and responsibilities, please refer to the attached document titled Job Description.

Person Specification

Education and Training

Essential

  • Proficiency in Microsoft Office applications, including PowerPoint, Word, and Excel, along with other IT skills acquired through training and practical experience.
  • A minimum of 4 GCSEs (grades 9 - 4 or C and above) or equivalent qualifications.
  • RSA Stage 3 typing and word processing skills (or equivalent).

Desirable

  • AMSPAR qualification.
  • NVQ Level 3 in Business Administration.
  • ECDL certification.

Experience and Skills

Essential

  • Experience in audio typing.
  • Customer service experience.
  • Familiarity with secretarial procedures.
  • Knowledge of relevant software programs.
  • Significant experience in a secretarial role.
  • Understanding of medical terminology, with the ability to meet the required standards.

Desirable

  • Experience as a Medical Secretary or Personal Assistant.
  • Familiarity with Patient Administration Systems (PAS).
  • Experience in compiling rotas.

Skills and Attributes

Essential

  • High standard of grammar and spelling.
  • Able to prioritize tasks effectively.
  • Team-oriented approach.
  • Ability to communicate sensitively and tactfully with patients and their families.

Desirable

  • Minute-taking skills.
  • Touch typing proficiency.

Knowledge Requirements

Essential

  • Understanding of best practices and systems within the secretarial/administrative field.
  • Knowledge of Health and Safety regulations in the workplace.
  • Awareness of confidentiality and data protection issues.

Desirable

  • Familiarity with NHS policies.